I have a scout and parent connection that constantly disconnects. I can connect them in the morning and by the afternoon Scoutbook shows the scout as having no parents. The parent has logged on to scout book and even successfully used my.scouting.org for YPT. This is causing a HUGE issue as the parent is not receiving troop emails, can not view the calendar, or have access to their scouts advancement. I sent in help request to Scoutbook, but I’m at a loss…this has never happened before and is very frustrating.
Thanks for any suggestions.