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Parent shows as being connected to her Scout... but isn't

One of our new parents logged onto ScoutBook, but when she did, she didn’t see her son - even though she’s reflected as a parent connection on his profile page with the linked paperclip. Can you help with this so she’s able to have access to her scout?

what is parents or Scouts BSA #

Holly’s membership # is 134479960

[Picture removed by Moderator for youth privacy.]

FYI, SUAC only really needs the BSA ID, not the names (most of the time). If they need more personally identifying info, they will start a private chat so that the info isn’t world-visible.

@BelindaBergman This should be fixed now.

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