# Parent shows connected in Scoutbook but cannot see scout when they log in

**URL:** <https://discussions.scouting.org/t/parent-shows-connected-in-scoutbook-but-cannot-see-scout-when-they-log-in/288675>\
**Category:** Scoutbook & Scoutbook Plus Bugs\
**Created:** [April 14, 2022, 5:56pm UTC](https://discussions.scouting.org/t/parent-shows-connected-in-scoutbook-but-cannot-see-scout-when-they-log-in/288675 "2022-04-14T17:56:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![KarlHomburg](https://avatars.discourse-cdn.com/v4/letter/k/8edcca/32.png) [@KarlHomburg](https://discussions.scouting.org/u/KarlHomburg)\
**Post date:** [April 14, 2022, 5:56pm UTC](https://discussions.scouting.org/t/parent-shows-connected-in-scoutbook-but-cannot-see-scout-when-they-log-in/288675/1 "2022-04-14T17:56:55Z")

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I have a parent (13926193) that shows being connected on my end to their scout (13926199) but when they log in they cannot see their scout or their advancement.

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [April 14, 2022, 6:00pm UTC](https://discussions.scouting.org/t/parent-shows-connected-in-scoutbook-but-cannot-see-scout-when-they-log-in/288675/2 "2022-04-14T18:00:09Z")

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That mother (I think) is signing in as Her son - she needs to log in by clicking the Goggle Login Button @KarlHomburg

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [April 21, 2022, 6:00pm UTC](https://discussions.scouting.org/t/parent-shows-connected-in-scoutbook-but-cannot-see-scout-when-they-log-in/288675/3 "2022-04-21T18:00:31Z")

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