Parent with multipe accounts across 3 Councils

Scoutbook Scoutbook & Scoutbook Plus Bugs
1

I am requesting assistance cleaning up a parent’s BSA Member IDs, Scoutbook+ accounts, and parent/child relationships.

The parent appears to have at least three BSA Member ID numbers from three different councils:

Patriots’ Path Council: [PARENT PPC BSA ID - 142043843]
Northern New Jersey Council: [PARENT NNJC BSA ID - 142187704]
Greater New York Councils: Unknown Member ID

Both of the parent’s Scouts are currently registered in units in Patriots’ Path Council—one in a pack and one in a troop. Therefore, the parent’s Patriots’ Path Council BSA Member ID should be the PRIMARY Member ID associated with their My.Scouting account.

The two Scouts are:

Scout – Pack: [SCOUT BSA ID - 142043842]
Scout – Troop: [SCOUT BSA ID - 142187703]

I am also seeing multiple entries for the parent in Scoutbook under different BSA Member IDs.

Could you please help with the following:

  1. Make sure the parent’s known BSA Member IDs are associated with the same My.Scouting account, with the Patriots’ Path Council Member ID set as PRIMARY.
  2. If possible, identify the parent’s Greater New York Councils BSA Member ID and associate it with the same account.
  3. Merge any duplicate Scoutbook user accounts belonging to the parent.
  4. Confirm that both Scouts’ parent/guardian relationships are connected to the parent’s Patriots’ Path Council BSA Member ID.
  5. Remove any parent/guardian relationships for these Scouts that point to the parent’s Northern New Jersey, Greater New York, or other secondary BSA Member IDs.

Thank you for your assistance.

3

@DarrenFerlazzo that user has 4 SB Users. 2 outside of your council are tied to active registrations. Relationships are for a council registrar to manage.

4

Thank you for the help