# Parent with SB account not showing up in Connections search **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [September 8, 2022, 10:09pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028 "2022-09-08T22:09:49Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![TanyaSteinhofer](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@TanyaSteinhofer](https://discussions.scouting.org/u/TanyaSteinhofer)\ **Post date:** [September 8, 2022, 10:09pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/1 "2022-09-08T22:09:49Z")
Today’s issue: trying to add a parent to her scout using the scout’s Connections page. I know she has an active SB account (she sent me a screenshot of it) and I can find her connected to her daughter in the girls’ troop, but when I search on her to add her to her son’s Connections, the search doesn’t find her. I tried her first name, last name, full name, email address. I confirmed that I have these correct with her. Nothing comes up. Any ideas on how to pull her up so I can add her to her son? Thanks! Tanya ---
**Author:** ![TanyaSteinhofer](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@TanyaSteinhofer](https://discussions.scouting.org/u/TanyaSteinhofer)\ **Post date:** [September 8, 2022, 10:14pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/2 "2022-09-08T22:14:22Z")
My guess is she’s in SB as a parent for the girls’ troop, but not our boys’ troop. How do I get her added as a parent for the boys’ troop? ---
**Author:** ![Bill\_W](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/bill_w/32/2943_2.png) [@Bill\_W](https://discussions.scouting.org/u/Bill_W)\ **Post date:** [September 8, 2022, 10:47pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/3 "2022-09-08T22:47:47Z")
You mostly likely will need the council registrar’s assistance to make the connection in the official membership database SUAC may need the parent and Scouts BSA member ID numbers (no names) to check Scoutbook. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [September 8, 2022, 10:58pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/4 "2022-09-08T22:58:24Z")
The search feature is broken right now. The developers are working on it. ---
**Author:** ![TanyaSteinhofer](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@TanyaSteinhofer](https://discussions.scouting.org/u/TanyaSteinhofer)\ **Post date:** [September 8, 2022, 11:22pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/5 "2022-09-08T23:22:30Z")
It seems a lot is broken right now. How do we get a parent added to their scout then? Can our local council’s registrar do it? ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [September 8, 2022, 11:53pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/6 "2022-09-08T23:53:48Z")
The registrar can add a parent relationship in the membership system which should sync as a connection in Scoutbook. But it’s probably not worth the time to wait for them to do that. ---
**Author:** ![TanyaSteinhofer](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@TanyaSteinhofer](https://discussions.scouting.org/u/TanyaSteinhofer)\ **Post date:** [September 9, 2022, 2:10am UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/7 "2022-09-09T02:10:59Z")
So what’s the alternative if the search button is broken? Tanya ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [September 9, 2022, 4:01am UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/8 "2022-09-09T04:01:19Z")
The alternative is wait for it to be fixed ---
**Author:** ![TanyaSteinhofer](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@TanyaSteinhofer](https://discussions.scouting.org/u/TanyaSteinhofer)\ **Post date:** [September 9, 2022, 4:19am UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/9 "2022-09-09T04:19:16Z")
What is the timeframe for it to be fixed? We’re about to make a big push to get our entire troop into it but likely shouldn’t do that until things are fixed. Tanya ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [September 9, 2022, 11:24am UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/10 "2022-09-09T11:24:57Z")
Unfortunately, IT does not release that information. How many scouts do you have without a parent connected at all? ---
**Author:** ![TanyaSteinhofer](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@TanyaSteinhofer](https://discussions.scouting.org/u/TanyaSteinhofer)\ **Post date:** [September 9, 2022, 8:27pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/11 "2022-09-09T20:27:12Z")
Hi Jacob, Good question. Is there any easy way for me to see how many scouts have no parent connected? This information isn’t easily visible in the roster without clicking into each scout individually. Also, does IT typically take a few days, weeks or months to fix things? There’s also the link in Edit Extended Info to connect the parent to the child that is broken. Any update on when that will be fixed? Thanks! Tanya ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 9, 2022, 8:29pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/12 "2022-09-09T20:29:12Z")
@TanyaSteinhofer go to roster \> Click GEAR at top \> click show parents ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [September 9, 2022, 8:30pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/13 "2022-09-09T20:30:41Z")
> [@TanyaSteinhofer](#): > > There’s also the link in Edit Extended Info to connect the parent to the child that is broken. Any update on when that will be fixed? That’s not what that does. That allows the scout to have access to their own account. This was recently restored. Are you saying it’s still not working? What happens when a parent tries? ---
**Author:** ![TanyaSteinhofer](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@TanyaSteinhofer](https://discussions.scouting.org/u/TanyaSteinhofer)\ **Post date:** [September 9, 2022, 8:52pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/14 "2022-09-09T20:52:30Z")
Thanks for the gear setting. I changed that and it looks like we have 8 scouts or so with no parents. Many of them are graduated or Eagle scouts, but there are a couple of newer ones. Should I just have our Council registrar connect them or wait for the search button to be fixed? Also, for testing the Edit Extended Info link, I need to wait until I’ve got a parent that hasn’t yet invited their scout to connect because when I go into my profile and my son’s account and click on Edit Extended Info for him, I no longer see that link because he has an active SB account. Is there another way to confirm that link is working again? Thanks Tanya ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 9, 2022, 8:54pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/15 "2022-09-09T20:54:51Z")
I am not sure councils could do that in SB \> and even if they did in AKELA not sure if it would effect Scoutbook ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [September 9, 2022, 9:15pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/16 "2022-09-09T21:15:59Z")
The parent relationships in Akela are supposed to sync to scoutbook (but not the other direction). ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 9, 2022, 9:16pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/17 "2022-09-09T21:16:51Z")
@jacobfetzer yeah - they do at initial Member Update - but have not seen if scout is already in Unit in SB ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [September 9, 2022, 9:17pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/18 "2022-09-09T21:17:46Z")
Fair point. It’s rare that a relationship is added in Akela after initial registration. So, it’d be tough to see. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [September 9, 2022, 9:30pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/19 "2022-09-09T21:30:48Z")
> [@jacobfetzer](#): > > It’s rare that a relationship is added in Akela after initial registration. I agree it _should_ be rare. However, from the number of comments that show up here, it seems like a lot of youth are missing a parent connection in Akela, and it only seems to get noticed when someone tries an online transfer. Might not be a large percentage of youth, but even 1% of 100000 scouts would be 1000 without the connection. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [September 9, 2022, 9:32pm UTC](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028/20 "2022-09-09T21:32:33Z")
Yep, I agree. I was only saying that’s why Donovan and I haven’t observed it. On top of that, most of the parents that’d be added in Akela are already connected in Scoutbook. We are attempting to confirm if it syncs or not. [Next page](https://discussions.scouting.org/t/parent-with-sb-account-not-showing-up-in-connections-search/312028.md?page=2)