# Parents cannot log in **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [October 6, 2021, 12:19am UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156 "2021-10-06T00:19:55Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![DebraArya](https://avatars.discourse-cdn.com/v4/letter/d/22d042/32.png) [@DebraArya](https://discussions.scouting.org/u/DebraArya)\ **Post date:** [October 6, 2021, 12:19am UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/1 "2021-10-06T00:19:55Z")
2 of our new parents cannot log in. I think I need both accounts reset. Who do I contact for this? ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [October 6, 2021, 12:40am UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/2 "2021-10-06T00:40:10Z")
Look at their edit profile page and get the scoutbook user ID or bsa member number for us (no names), and we can check. ---
**Author:** ![DebraArya](https://avatars.discourse-cdn.com/v4/letter/d/22d042/32.png) [@DebraArya](https://discussions.scouting.org/u/DebraArya)\ **Post date:** [October 6, 2021, 12:56am UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/3 "2021-10-06T00:56:23Z")
BSA# 137365706 and BSA#135610359 Thank you! ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [October 6, 2021, 10:18am UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/4 "2021-10-06T10:18:34Z")
Are they getting a particular error message when they try to log in? ---
**Author:** ![DebraArya](https://avatars.discourse-cdn.com/v4/letter/d/22d042/32.png) [@DebraArya](https://discussions.scouting.org/u/DebraArya)\ **Post date:** [October 6, 2021, 12:29pm UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/5 "2021-10-06T12:29:16Z")
The first logs in but is in her scout account. The second just can’t log in and the password recovery is not working for her. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [October 6, 2021, 6:41pm UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/6 "2021-10-06T18:41:46Z")
For the first one, she has set up both an Apple login and a Google login. The Apple login should take her to the right account. The other one is associated with a different council. So, I’d assume she lives close to a council boundary. Which council are you actually in? For the second one, you gave me a youth, PS. His mother is TS. She last logged in in 2020 with a username that is like firstnamelastname. ---
**Author:** ![CraigGiffin](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@CraigGiffin](https://discussions.scouting.org/u/CraigGiffin)\ **Post date:** [October 7, 2021, 4:43pm UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/7 "2021-10-07T16:43:56Z")
We are having an issue also was a parent not being able to get in. 136047799 10851386 Any help would be appreciated ---
**Author:** ![CraigGiffin](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@CraigGiffin](https://discussions.scouting.org/u/CraigGiffin)\ **Post date:** [October 7, 2021, 4:54pm UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/8 "2021-10-07T16:54:03Z")
She is able to login to [my.scouting.org](http://my.scouting.org). scoutbook is the issue. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [October 7, 2021, 5:02pm UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/9 "2021-10-07T17:02:35Z")
@CraigGiffin, what happens if she tries logging in to Scoutbook using the same credentials from [my.scouting.org](http://my.scouting.org)? ---
**Author:** ![CraigGiffin](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@CraigGiffin](https://discussions.scouting.org/u/CraigGiffin)\ **Post date:** [October 7, 2021, 5:04pm UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/10 "2021-10-07T17:04:47Z")
She get user not found error I believe. We have tried using google and bsa login to no avail. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [October 7, 2021, 5:07pm UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/11 "2021-10-07T17:07:56Z")
So, if I understood your initial post correctly, the parent has two BSA ID numbers, or does one of those belong to their scout? If both of those BSA ID’s “belong” to the parent, can you post the BSA ID (no names) for the scout to whom she should be connected? I recently had a parent who had associated their email address with their scout when they created an account at [my.scouting.org](http://my.scouting.org), and it had fouled up a lot of things in Scoutbook. We’re still working on resolving that issue. Some of the symptoms sound familiar, so I’m wondering if it’s something like that going on here. ---
**Author:** ![CraigGiffin](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@CraigGiffin](https://discussions.scouting.org/u/CraigGiffin)\ **Post date:** [October 7, 2021, 5:10pm UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/12 "2021-10-07T17:10:07Z")
not that I know of. the first number was bsa # and the second was userid ---
**Author:** ![CraigGiffin](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@CraigGiffin](https://discussions.scouting.org/u/CraigGiffin)\ **Post date:** [October 7, 2021, 5:11pm UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/13 "2021-10-07T17:11:23Z")
the scout’s bsa number is 136047798 ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [October 7, 2021, 6:02pm UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/14 "2021-10-07T18:02:37Z")
@CraigGiffin This parent has 2 BSA member numbers with different dates of birth. I will send you a private message. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [October 14, 2021, 6:03pm UTC](https://discussions.scouting.org/t/parents-cannot-log-in/253156/15 "2021-10-14T18:03:03Z")
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.