# Parents getting "Access Not Granted" when attempting to log into SB+

**URL:** <https://discussions.scouting.org/t/parents-getting-access-not-granted-when-attempting-to-log-into-sb/452973>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Created:** [October 14, 2024, 1:45am UTC](https://discussions.scouting.org/t/parents-getting-access-not-granted-when-attempting-to-log-into-sb/452973 "2024-10-14T01:45:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![AmyPosey](https://avatars.discourse-cdn.com/v4/letter/a/7bcc69/32.png) [@AmyPosey](https://discussions.scouting.org/u/AmyPosey)\
**Post date:** [October 14, 2024, 1:45am UTC](https://discussions.scouting.org/t/parents-getting-access-not-granted-when-attempting-to-log-into-sb/452973/1 "2024-10-14T01:45:19Z")

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Cubscout parents are getting Access Not Granted when trying to log into SB+.

First reported for Cubscout: 140566331 (reported by parent not in SB+ yet)  
I just got another one: 141208329 (reported by parent in SB+)

I can get more, if needed.  
Thanks!

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [October 14, 2024, 3:05am UTC](https://discussions.scouting.org/t/parents-getting-access-not-granted-when-attempting-to-log-into-sb/452973/2 "2024-10-14T03:05:10Z")

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> [@AmyPosey](#):
>
> parent of Cub Scout with BSA member ID number: 140566331

This parent needs to create an account at my.Scouting. When creating the account, he should enter his full name and date of birth, and try to match with his existing BSA member ID number: 140883382.

> [@AmyPosey](#):
>
> parent of Cub Scout with BSA: 141208329

Please ask this parent to try again.

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [October 21, 2024, 3:05am UTC](https://discussions.scouting.org/t/parents-getting-access-not-granted-when-attempting-to-log-into-sb/452973/3 "2024-10-21T03:05:44Z")

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