# Parents having trouble connecting to Scout on Scoutbook **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [May 26, 2023, 7:51pm UTC](https://discussions.scouting.org/t/parents-having-trouble-connecting-to-scout-on-scoutbook/364948 "2023-05-26T19:51:19Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![JenniferReiter](https://avatars.discourse-cdn.com/v4/letter/j/f07891/32.png) [@JenniferReiter](https://discussions.scouting.org/u/JenniferReiter)\ **Post date:** [May 26, 2023, 7:51pm UTC](https://discussions.scouting.org/t/parents-having-trouble-connecting-to-scout-on-scoutbook/364948/1 "2023-05-26T19:51:19Z")
I have 2 parents that are having issues connecting to their Scout on Scoutbook. I have sent an “invite” several times and they are not getting it. I think that someone told them to create their own account and perhaps that is part of the problem. The scout ID is 140160198. Are you able to see any issues on your end? Thanks! ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [May 26, 2023, 8:22pm UTC](https://discussions.scouting.org/t/parents-having-trouble-connecting-to-scout-on-scoutbook/364948/2 "2023-05-26T20:22:06Z")
There are 2 better ways for a parent to connect with a Scout than using the invite process. 1. Have the parent create a [my.scouting.org](http://my.scouting.org) ID if they don’t already have one. Log in to Scoutbook. Navigate to My Account → My Connections then select Connect to Scout as Parent/Guardian at the top of the page. The parent will need their child’s BSA Member ID. 2. Ask your Council to use Registrar Tools to connect the parent to the Scout. 24 hours later, the connection will be made in Scoutbook. This requires the parent to have a BSA Member ID which they can get by creating a [my.scouting.org](http://my.scouting.org) ID. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [May 26, 2023, 8:23pm UTC](https://discussions.scouting.org/t/parents-having-trouble-connecting-to-scout-on-scoutbook/364948/3 "2023-05-26T20:23:52Z")
The father is connected to the Scout. The father should log in using [my.scouting.org](http://my.scouting.org) ID (firstname)(lastname)(2 digit year of birth) ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [May 26, 2023, 8:40pm UTC](https://discussions.scouting.org/t/parents-having-trouble-connecting-to-scout-on-scoutbook/364948/4 "2023-05-26T20:40:21Z")
@edavignon I think the dad has 2 BSA member numbers. One had first name, the other has a nickname. ---
**Author:** ![JenniferReiter](https://avatars.discourse-cdn.com/v4/letter/j/f07891/32.png) [@JenniferReiter](https://discussions.scouting.org/u/JenniferReiter)\ **Post date:** [May 26, 2023, 9:02pm UTC](https://discussions.scouting.org/t/parents-having-trouble-connecting-to-scout-on-scoutbook/364948/5 "2023-05-26T21:02:50Z")
That makes sense because when I look at Scoutbook, dad doesn’t appear connected. It shows his “nickname.” What is the best way to deal with him having 2 accounts? ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [June 2, 2023, 9:03pm UTC](https://discussions.scouting.org/t/parents-having-trouble-connecting-to-scout-on-scoutbook/364948/6 "2023-06-02T21:03:07Z")
Closed on June 2, 2023, 9:03pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.