# Parents/leaders who can't change their email address

**URL:** <https://discussions.scouting.org/t/parents-leaders-who-cant-change-their-email-address/249241>\
**Category:** Scoutbook & Scoutbook Plus Bugs\
**Created:** [September 14, 2021, 1:13am UTC](https://discussions.scouting.org/t/parents-leaders-who-cant-change-their-email-address/249241 "2021-09-14T01:13:34Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![AndrewBurns](https://avatars.discourse-cdn.com/v4/letter/a/278dde/32.png) [@AndrewBurns](https://discussions.scouting.org/u/AndrewBurns)\
**Post date:** [September 14, 2021, 1:13am UTC](https://discussions.scouting.org/t/parents-leaders-who-cant-change-their-email-address/249241/1 "2021-09-14T01:13:34Z")

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Hi, I have two people who are having trouble changing their email addresses (they have [changeyouremail@scoutbook.org](mailto:changeyouremail@scoutbook.org) listed). I suspect I have some sort of duplicate account situation (they get a message that the email is already in use when they try to update their email after logging in with their my.scouting credentials), but I only have one account showing on the roster…

Is an account merge required or is there another way around this one?

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [September 14, 2021, 1:48am UTC](https://discussions.scouting.org/t/parents-leaders-who-cant-change-their-email-address/249241/2 "2021-09-14T01:48:51Z")

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@AndrewBurns email could be in dupe account or in Scouts account - post BSA # and we can see

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**Author:** ![AndrewBurns](https://avatars.discourse-cdn.com/v4/letter/a/278dde/32.png) [@AndrewBurns](https://discussions.scouting.org/u/AndrewBurns)\
**Post date:** [September 16, 2021, 1:07am UTC](https://discussions.scouting.org/t/parents-leaders-who-cant-change-their-email-address/249241/3 "2021-09-16T01:07:28Z")

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Hi Donovan,sorry for the delay in getting back to you - it looks like both have two profiles linked to two different BSA numbers.

One parent is 132232359/134785043, the other is 13137859/12748394. Not sure if they need to clean something up in my.scouting first, let me know. Thanks!

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [September 16, 2021, 1:19am UTC](https://discussions.scouting.org/t/parents-leaders-who-cant-change-their-email-address/249241/4 "2021-09-16T01:19:49Z")

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@AndrewBurns these are cleaned up

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**Author:** ![AndrewBurns](https://avatars.discourse-cdn.com/v4/letter/a/278dde/32.png) [@AndrewBurns](https://discussions.scouting.org/u/AndrewBurns)\
**Post date:** [September 16, 2021, 1:32am UTC](https://discussions.scouting.org/t/parents-leaders-who-cant-change-their-email-address/249241/5 "2021-09-16T01:32:45Z")

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Great - thanks for your help!

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [September 23, 2021, 1:33am UTC](https://discussions.scouting.org/t/parents-leaders-who-cant-change-their-email-address/249241/6 "2021-09-23T01:33:26Z")

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