Password Reset - for apple user

Scoutbook Using Scoutbook & Scoutbook Plus
1

My son tried to reset his scoutbook password, but never received the email message to reset the password. He tried re-registering, but that did not work either. How can he access scoutbook if not able to reset the passwordl

he has an iCloud account and tried logging in directly and logging in with the ‘login with Apple’ link. the Apple link recognized his account, but once the apple login was complete, it did not continue thorugh to scoutbook.

2

@DonaldUrbanic your scout LU has Google Sign in one
Your Scout MU has an outlook.com email as user name.

3

Hmmm… when I looked at his profile it had the iCloud.com email address. We did check the Outlook account and also did not see a message there. I’ll check again. Maybe it was just slow.

Thank you for the response!!?

4

@DonaldUrbanic The e-mail address and the username (login) are not always the same.

If this is for M.U., his username (login) is something @outlook.com, but his e-mail address is icloud.com.

Where did your son try to reset his password?

5

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