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Password Reset for Non-USA based Scout

My son is a Boy Scout based in Singapore. He can not login to Scoutbook as his password that he remembers does not work. When trying to reset his password it asked for your zipcode. The Zipcode or Postcode that we use in Singapore is 6 digits as opposed to 5 digit standard in the US. It keeps telling him the zipcode he enters(his Singapore postcode) is incorrect and he can not reset his password.

Any suggestions on how to resolve this issue?

Try looking at the Scoutbook Edit Profile for him and see what the Zip code is there

Screen Shot 2021-01-08 at 7.47.58 AM

Where are you seeing Zip code?

The zipcode when I edit profile is the six digit zipcode that is his home postcode. So when he tries to enter it the system does not accept since it is a 6 digit code.

what password did you use? the one in the email?

yes, i believe he used the one in the email

This has been reported to BSA IT.

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