My son is a Boy Scout based in Singapore. He can not login to Scoutbook as his password that he remembers does not work. When trying to reset his password it asked for your zipcode. The Zipcode or Postcode that we use in Singapore is 6 digits as opposed to 5 digit standard in the US. It keeps telling him the zipcode he enters(his Singapore postcode) is incorrect and he can not reset his password.
Any suggestions on how to resolve this issue?