# Possible Multiple Parent Profiles **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [February 1, 2022, 8:34pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186 "2022-02-01T20:34:16Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CorwinLoreman](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/corwinloreman/32/762_2.png) [@CorwinLoreman](https://discussions.scouting.org/u/CorwinLoreman)\ **Post date:** [February 1, 2022, 8:34pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/1 "2022-02-01T20:34:16Z")
I have a parent that says she can successfully login into Scoutbook but she cannot see her son’s profile. On my end I still show that she has not linked to her profile. My guess is she has inadvertently created a second profile. Could someone assist me with resolving this? ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [February 1, 2022, 8:39pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/2 "2022-02-01T20:39:02Z")
If you post the BSA ID (or Scoutbook User ID) for the parent and/or scout (no names needed), the folks from SUAC may be able to identify issues. ---
**Author:** ![CorwinLoreman](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/corwinloreman/32/762_2.png) [@CorwinLoreman](https://discussions.scouting.org/u/CorwinLoreman)\ **Post date:** [February 1, 2022, 8:50pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/3 "2022-02-01T20:50:54Z")
Thanks. I typically just wait for one of them to reach out when I throw these posts up. Thanks for your input. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [February 1, 2022, 9:15pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/4 "2022-02-01T21:15:25Z")
As Charlie stated, post the BSA Member ID or Scoutbook UserID (no names) and we will look into it. ---
**Author:** ![CorwinLoreman](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/corwinloreman/32/762_2.png) [@CorwinLoreman](https://discussions.scouting.org/u/CorwinLoreman)\ **Post date:** [February 1, 2022, 9:22pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/5 "2022-02-01T21:22:10Z")
Thanks. The parent’s UserID is 11877502, and she should be connected to her son who is UserID 11877501. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [February 1, 2022, 9:28pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/6 "2022-02-01T21:28:22Z")
The mother’s account is connected to the son but she has never logged in to Scoutbook. She needs to use the Google login button. I cannot find another Scoutbook account for her. If she can get the UserID where she logs in, I will be able to find it. ---
**Author:** ![EdwinHernandez1](https://avatars.discourse-cdn.com/v4/letter/e/e495f1/32.png) [@EdwinHernandez1](https://discussions.scouting.org/u/EdwinHernandez1)\ **Post date:** [February 7, 2022, 5:48pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/7 "2022-02-07T17:48:46Z")
My son has been in multiple packs. He is about to cross over to boy scouts; he is an Arrow of Light. I tried to login to my first one, but I couldn’t, so I ended up creating a new account. Unfortunately, when we moved to our new pack, his previous accomplishments were not transferred, and he ended up with two members’ IDs: 136929030 13947313 And i ended up with these two: 13947314 13303363 ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [February 7, 2022, 5:57pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/8 "2022-02-07T17:57:21Z")
@EdwinHernandez1 your sons account is fixed - you can fix your by log into [my.scouting.org](http://my.scouting.org) \> click Menu top left \> Click Manage Member ID \> one of the BSA # will be there marked PRIMARY \> then add the other MID (BSA #) - you want to make the one that is your unit registration PRIMARY \> Then go to [Scoutbook.com](http://Scoutbook.com) and log in using your [my.scouting.org](http://my.scouting.org) credentials ---
**Author:** ![CorwinLoreman](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/corwinloreman/32/762_2.png) [@CorwinLoreman](https://discussions.scouting.org/u/CorwinLoreman)\ **Post date:** [February 7, 2022, 9:49pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/9 "2022-02-07T21:49:11Z")
Hi @edavignon , back to the original request. I finally got a response from the mother and she provided me with 137304114. I had asked her for the UserID but I don’t know if that is what she provided. Whichever number this is, it is what she can see when she logs in. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [February 7, 2022, 9:57pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/10 "2022-02-07T21:57:14Z")
@CorwinLoreman that is the MID on the USER ID 11877502. So we need more info ---
**Author:** ![CorwinLoreman](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/corwinloreman/32/762_2.png) [@CorwinLoreman](https://discussions.scouting.org/u/CorwinLoreman)\ **Post date:** [February 7, 2022, 10:00pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/11 "2022-02-07T22:00:39Z")
All the information I have is posted above. What else do you need and I will see what I can do. Of course it is urgent enough for the parent to complain but not urgent enough for her to return my requests in a timely fashion. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [February 7, 2022, 10:02pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/12 "2022-02-07T22:02:41Z")
@CorwinLoreman we do not see any logins to SB by her ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [February 7, 2022, 10:03pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/13 "2022-02-07T22:03:23Z")
It looks like she is able to log in at my.scouting with her Google name and Google password, though. ---
**Author:** ![CorwinLoreman](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/corwinloreman/32/762_2.png) [@CorwinLoreman](https://discussions.scouting.org/u/CorwinLoreman)\ **Post date:** [February 7, 2022, 10:04pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/14 "2022-02-07T22:04:18Z")
Is it possible she is logging into [my.scouting.org](http://my.scouting.org) and not scoutbook? ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [February 7, 2022, 10:04pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/15 "2022-02-07T22:04:53Z")
@CorwinLoreman Yes, that is a possibility. ---
**Author:** ![CorwinLoreman](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/corwinloreman/32/762_2.png) [@CorwinLoreman](https://discussions.scouting.org/u/CorwinLoreman)\ **Post date:** [February 7, 2022, 10:06pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/16 "2022-02-07T22:06:04Z")
Good grief, how annoying. Thanks for the input, I’ll see if I can find out what is going on with her. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [February 7, 2022, 10:06pm UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/17 "2022-02-07T22:06:31Z")
![Screen Shot 2022-02-07 at 4.05.55 PM](https://global.discourse-cdn.com/scouting/original/3X/8/9/8906132bd2d5540e383d5956bcc642b3aed11f17.png) Yes she is logging into my.scouting - is active now ---
**Author:** ![DonaldDeYoung](https://avatars.discourse-cdn.com/v4/letter/d/3ec8ea/32.png) [@DonaldDeYoung](https://discussions.scouting.org/u/DonaldDeYoung)\ **Post date:** [February 8, 2022, 12:47am UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/18 "2022-02-08T00:47:15Z")
I am having the same issue with one of my parents. One of the accounts is linked to the Cub Scouut. I also know that she has/ had other youth in other programs. Here are the Scoutbook id’s for the parent: 1524282, 12291260, and 10836658. The Scouts BSA ID is: 2027592 ---
**Author:** ![PatrickLogan](https://avatars.discourse-cdn.com/v4/letter/p/7ba0ec/32.png) [@PatrickLogan](https://discussions.scouting.org/u/PatrickLogan)\ **Post date:** [February 8, 2022, 4:11am UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/19 "2022-02-08T04:11:21Z")
I’m hoping I can jump on the bandwagon, too. I have a leader who now has two accounts: 1 parent account and 1 leader account. She is locked out of her leader account. Is there a way to merge them? BSA ID: 13591008 User ID 11408374 and BSA ID 136693023 User ID 10627024. The preferred email ends in \*[zon.net](http://zon.net) I also have another leader who I cannot assign any leader roles. The person is only listed as a parent, but should be a Tiger den leader. BSA ID 13780349 and User ID 2776361. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [February 8, 2022, 7:20am UTC](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186/20 "2022-02-08T07:20:53Z")
> [@PatrickLogan](#): > > I’m hoping I can jump on the bandwagon, too. I have a leader who now has two accounts: 1 parent account and 1 leader account. She is locked out of her leader account. Is there a way to merge them? BSA ID: 13591008 User ID 11408374 and BSA ID 136693023 User ID 10627024. The preferred email ends in \*[zon.net](http://zon.net) This should be fixed. She should log in with her my.scouting username and password – not her e-mail address. > [@PatrickLogan](#): > > I also have another leader who I cannot assign any leader roles. The person is only listed as a parent, but should be a Tiger den leader. BSA ID 13780349 and User ID 2776361. This adult does not appear to be a registered leader under that number. You will need to contact your local council. [Next page](https://discussions.scouting.org/t/possible-multiple-parent-profiles/271186.md?page=2)