Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Hello, I am having trouble recording progress for the pack. I also get an error when I login:
“Due to an encountered error, please be sure to cancel any remaining pending files and re-upload them for processing.”
But, I’ve never imported a file so I’m not sure what it is looking for.
That confused me, too. That message is to notify folks who have previously uploaded files that they may have pending ones that need to be cancelled and re-uploaded before they try to upload a new one.
Has it rejected your upload, or was it that the message seemed to indicate that you couldn’t do so?
I guess that may be unrelated to my issue then because I have no interest in uploading a file, but as the registered Cub Master (who is hopefully getting someone to take over Internet Advancement soon) I should be able to record progress. But I currently cannot.
Hrm…and your position is listed on the official roster at my.scouting.org? The other thing I’ve seen is sometimes I have the wrong “role” selected under the logo in the upper right corner (Cub Scout/Scouts BSA/Venturing/Sea Scouting). I need to select my Key 3 Delegate role instead of my ASM/parent role, presumably you would need the cubmaster role selected under the logo.
Ugh, now I want to kick myself. I’m sorry it took so long to reply, but your response was the answer. I’ve been Advancement Chair for close to 9 years and just forgot that crucial step. Thanks!