"Record progress" menu is grayed out, can't add new entries?

My Scouting Tools Internet Advancement
#1

Hello, I am having trouble recording progress for the pack. I also get an error when I login:
“Due to an encountered error, please be sure to cancel any remaining pending files and re-upload them for processing.”

But, I’ve never imported a file so I’m not sure what it is looking for.

#2

That confused me, too. That message is to notify folks who have previously uploaded files that they may have pending ones that need to be cancelled and re-uploaded before they try to upload a new one.

Has it rejected your upload, or was it that the message seemed to indicate that you couldn’t do so?

#3

I guess that may be unrelated to my issue then because I have no interest in uploading a file, but as the registered Cub Master (who is hopefully getting someone to take over Internet Advancement soon) I should be able to record progress. But I currently cannot.

#4

Hrm…and your position is listed on the official roster at my.scouting.org? The other thing I’ve seen is sometimes I have the wrong “role” selected under the logo in the upper right corner (Cub Scout/Scouts BSA/Venturing/Sea Scouting). I need to select my Key 3 Delegate role instead of my ASM/parent role, presumably you would need the cubmaster role selected under the logo.

#5

Please describe what you have clicked and what you are seeing that indicates you cannot record advancement.

#6

Also, this may help to make sure you are doing everything properly

#7

“Record Progress” will be grayed out until you select one or more people on the roster. Have you selected any Scouts or adults?

#8

Ugh, now I want to kick myself. I’m sorry it took so long to reply, but your response was the answer. I’ve been Advancement Chair for close to 9 years and just forgot that crucial step. Thanks!