Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have a family that is no longer able to login to scoutbook. When they do “Forget my username” they get "my.Scouting Username: DeactiAAEB31EExxxxxxxxx@xxxx.xxx
Someone at Council mentioned a Key 3 should be able to login and “Reinvite” them, but I cannot find an “invite” button anywhere to click.
Using the above username, with a password reset will not work either, they get an error stating their Username/Password is invalid. Any suggestions?
Do they still show up in your unit roster? If so, you should be able to view the email address associated with the account, so they have the “correct” email address to start from.