Relationship verification - error "homeAddress" fails to match the required pattern

Scoutbook Scoutbook & Scoutbook Plus Bugs
1

When I try to verify relationships to Scouts I keep getting this same error: Invalid request - “homeAddress” with value “street address, , “ fails to match the required pattern: /^(IA-Za-z0-9] {1,10}) ([A-Za-z0-9.IsK2,50}), ([A-Za-z. IsK1,50}), ([A-ZK2})

I have tried adding different parents to different Scouts (so different addresses) and I still keep getting this error. Any ideas what the problem could be and how to get past it?

2

@JosetteUngos

I need the Scouting America Member ID (no names) for the Scout and parent to investigate.

3

Here are the member IDs (Parent/Scout): (12355521/132412088), (12491919/133667576, 131434659), (12044783/131434659). One has 2 Scout IDs listed with the one parent because the parent is no longer connected with either of their Scouts on Scoutbook Plus.

4

@JosetteUngos
Thank you. I have passed this information on.
I believe at this time your best option is to contact your Council and ask them to use the relationship tab of Registrar Tools to connect these parents and Scouts.

5

Thank you! I will contact the Council about it. I just hoping it’s not some wider issue with our troop and that it’s not some sort of compatibility issue given that everyone in our troop has a non-US address.

6

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