# Remove adult linked as parent from scouts profile **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [November 3, 2020, 4:46pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962 "2020-11-03T16:46:56Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![TeraMayer](https://avatars.discourse-cdn.com/v4/letter/t/eb8c5e/32.png) [@TeraMayer](https://discussions.scouting.org/u/TeraMayer)\ **Post date:** [November 3, 2020, 4:46pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/1 "2020-11-03T16:46:56Z")
There is an adult listed as a parent for one of our scouts that is not their parent. I verified with our scouts parents and they do not know the gentleman that is listed as a parent on their sons connections. When I reviewed the non-parent profile it appears that he is in a pack in another state. How do I go about getting this adult/non-parent removed as a connection for our scout? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 3, 2020, 4:51pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/2 "2020-11-03T16:51:18Z")
@TeraMayer I will send you a direct message \> look at top right Avatar to find it ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 3, 2020, 4:52pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/3 "2020-11-03T16:52:47Z")
For others this is something an admin cannot do - you would reach out to [@SUAC-ADMIN](https://discussions.scouting.org/groups/suac-admin) or your Local Council ---
**Author:** ![JohnHoltz](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@JohnHoltz](https://discussions.scouting.org/u/JohnHoltz)\ **Post date:** [November 3, 2020, 10:23pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/4 "2020-11-03T22:23:52Z")
> [@DonovanMcNeil](#): > > [@SUAC-ADMIN](https://discussions.scouting.org/groups/suac-admin) I don’t know what [@SUAC-ADMIN](https://discussions.scouting.org/groups/suac-admin) is but a general search didn’t provide an answer. My name is John and my son has two people listed as parents that are not his parent. I tried to contact local council but they were not able to help. I also called national and they told to contact the local office. I also was not able to find a phone number for scoutbook but I did send an email about a week ago but no reply. Are you able to help? Please feel free to contact me at [holtzj2001@yahoo.com](mailto:holtzj2001@yahoo.com) Why are previous leaders and advancement chairs listed as parents? ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [November 3, 2020, 10:29pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/5 "2020-11-03T22:29:51Z")
> [@JohnHoltz](#): > > I don’t know what [@SUAC-ADMIN](https://discussions.scouting.org/groups/suac-admin) is but a general search didn’t provide an answer. @DonovanMcNeil was referring to tagging the SUAC (Scoutbook User Advisory Group) admins in your message in these forums. That general tag will get the digital attention of the volunteers (like @DonovanMcNeil) who may be able to help you. > [@JohnHoltz](#): > > Why are previous leaders and advancement chairs listed as parents? At first guess, likely due to an error by the adult unit leaders making the original connections. > [@JohnHoltz](#): > > I tried to contact local council but they were not able to help. I also called national and they told to contact the local office. I also was not able to find a phone number for scoutbook but I did send an email about a week ago but no reply. Earlier this year, BSA’s support was reorganized to directly support council professionals only. In theory, your route to Scoutbook or other Member Care support is through your local council. In practice, many councils don’t know this, or don’t have an obvious parent/volunteer-facing staffer identified for this task. Some councils are out there ahead of the wave, but not all of them are ready. **ETA:** Or, folks in the forums here can attempt to help with simple to not-so-simple problems, depending on their access and skill levels. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 3, 2020, 10:30pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/6 "2020-11-03T22:30:55Z")
@JohnHoltz I will send you a direct message \> look at top right Avatar to find it ---
**Author:** ![JohnHoltz](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@JohnHoltz](https://discussions.scouting.org/u/JohnHoltz)\ **Post date:** [November 4, 2020, 12:40pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/7 "2020-11-04T12:40:40Z")
Thank you it worked. ---
**Author:** ![Christopher.Schuster](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@Christopher.Schuster](https://discussions.scouting.org/u/Christopher.Schuster)\ **Post date:** [November 4, 2020, 1:57pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/8 "2020-11-04T13:57:05Z")
I have the exact same problem and I too contacted my council. It’s three weeks unresolved, our CC is a parent for almost all scouts in the pack. I have pack admin access. Also, council tried to resolve our CM having two Scoutbook records. In fixing it they merged his “records” with those of another Scouter, same name. This also is unresolved three weeks and he cannot gain access to Scoutbook since their attempt to fix. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 4, 2020, 2:05pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/9 "2020-11-04T14:05:38Z")
@Christopher.Schuster I will send you a direct message \> look at top right Avatar to find it ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [November 4, 2020, 5:31pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/10 "2020-11-04T17:31:54Z")
> [@Christopher.Schuster](#): > > our CC is a parent for almost all scouts in the pack. I have pack admin access. Your Committee Chair can remove himself as parent. All he needs to do is click on the name of a Scout, uncheck the box next to Parent / Guardian, and then click Update. ---
**Author:** ![SilviaSpeck](https://avatars.discourse-cdn.com/v4/letter/s/46a35a/32.png) [@SilviaSpeck](https://discussions.scouting.org/u/SilviaSpeck)\ **Post date:** [November 10, 2020, 12:14pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/11 "2020-11-10T12:14:37Z")
Hello! Neither council nor Scoutbook have been able to help me remove a previous leader listed as parent of a know d who is now in our troop. Could you please help me? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 10, 2020, 12:17pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/12 "2020-11-10T12:17:24Z")
@SilviaSpeck I will send you a direct message \> look at top right Avatar to find it ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [November 17, 2020, 12:17pm UTC](https://discussions.scouting.org/t/remove-adult-linked-as-parent-from-scouts-profile/196962/13 "2020-11-17T12:17:24Z")
Closed on November 17, 2020, 12:17pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.