# Renewal not working **URL:** \ **Category:** My Scouting Tools\ **Created:** [December 26, 2025, 12:34am UTC](https://discussions.scouting.org/t/renewal-not-working/508983 "2025-12-26T00:34:43Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![PatrickJackson2](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/patrickjackson2/32/15392_2.png) [@PatrickJackson2](https://discussions.scouting.org/u/PatrickJackson2)\ **Post date:** [December 26, 2025, 12:34am UTC](https://discussions.scouting.org/t/renewal-not-working/508983/1 "2025-12-26T00:34:43Z")
Attempting renewal for adult membership and receiving this message after clicking renew on [my.scouting.org](http://my.scouting.org). “No organizations for renewal are active.” Unit 1804 status is renewed and active so idk why we are getting this. Adult shows connected in the troop (and is scoutmaster). Any help would be appreciated! SB ID: 11899489 BSA Member ID: 13878893 YiS, Patrick Jackson ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [December 26, 2025, 12:48am UTC](https://discussions.scouting.org/t/renewal-not-working/508983/2 "2025-12-26T00:48:28Z")
@PatrickJackson2 this is a matter to report to council - so they can turn in an National Membercare ticket ---
**Author:** ![KeithSchoenthal](https://avatars.discourse-cdn.com/v4/letter/k/4af34b/32.png) [@KeithSchoenthal](https://discussions.scouting.org/u/KeithSchoenthal)\ **Post date:** [December 26, 2025, 1:46am UTC](https://discussions.scouting.org/t/renewal-not-working/508983/3 "2025-12-26T01:46:12Z")
My request is similar but not the same as the original post. I am trying to renew my grandchild. In their my.scouting profile I can find the registration but when I click on it I received the same error message. When I called San Diego Imperial Council earlier in the week they told me that ALL registrations go through the my.scouting now. Is there something more that I need to tell them when I call back? Thanks, Keith ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [December 26, 2025, 2:02am UTC](https://discussions.scouting.org/t/renewal-not-working/508983/4 "2025-12-26T02:02:56Z")
@KeithSchoenthal, It’s important to point out to the folks at council that there’s an error being produced when you try to re-register your scout, and can they please submit a MemberCare ticket to national on your behalf. This is not something that the Scoutbook support team can assist with. See if you can get hold of Elora. She’s our registrar, and might have access to a registrar-specific support forum where she might get additional information on the issue. ---
**Author:** ![JoshJasso](https://avatars.discourse-cdn.com/v4/letter/j/e79b87/32.png) [@JoshJasso](https://discussions.scouting.org/u/JoshJasso)\ **Post date:** [December 26, 2025, 5:57am UTC](https://discussions.scouting.org/t/renewal-not-working/508983/5 "2025-12-26T05:57:14Z")
I am having a similar problem. My council is closed for the holiday and I am not sure when they open again. My son’s renewal expires on 12/31/25. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [December 26, 2025, 6:05am UTC](https://discussions.scouting.org/t/renewal-not-working/508983/6 "2025-12-26T06:05:18Z")
Unfortunately, there’s literally nothing the folks on these boards can do. Fortunately, there is a 60-day grace period for renewals, so there should be adequate time after the various council and national staff gets back to address whatever the underlying issue is. ---
**Author:** ![ScottLane](https://avatars.discourse-cdn.com/v4/letter/s/cc9497/32.png) [@ScottLane](https://discussions.scouting.org/u/ScottLane)\ **Post date:** [December 27, 2025, 2:09am UTC](https://discussions.scouting.org/t/renewal-not-working/508983/7 "2025-12-27T02:09:01Z")
I get the same error message, too. Will try I guess to ask my council to submit a ticket but not sure there’s anybody there until after new year, at which point my son’s registration will have expired. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [December 27, 2025, 5:44am UTC](https://discussions.scouting.org/t/renewal-not-working/508983/8 "2025-12-27T05:44:42Z")
@ScottLane- there is a 60 day grace period ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [December 27, 2025, 1:09pm UTC](https://discussions.scouting.org/t/renewal-not-working/508983/9 "2025-12-27T13:09:19Z")
@PatrickJackson2 on your issue - what I see in the Database is that the Recharter process is not started ![Screenshot 2025-12-27 at 7.07.17 AM](https://global.discourse-cdn.com/scouting/original/3X/b/f/bfed0f6d674ca4ca7a9e030405f0f89d423cf080.png) ---
**Author:** ![PatrickJackson2](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/patrickjackson2/32/15392_2.png) [@PatrickJackson2](https://discussions.scouting.org/u/PatrickJackson2)\ **Post date:** [December 27, 2025, 6:29pm UTC](https://discussions.scouting.org/t/renewal-not-working/508983/10 "2025-12-27T18:29:16Z")
That is odd. On [my.scouting.org](http://my.scouting.org) I see as renewed. We also have the printed certificate given to us by council. Any ideas what is happening? ![image](https://global.discourse-cdn.com/scouting/original/3X/c/e/ce219e09b89f9c3e3aa90b8951bb2f894b3bf435.png) ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [December 27, 2025, 7:57pm UTC](https://discussions.scouting.org/t/renewal-not-working/508983/11 "2025-12-27T19:57:07Z")
@PatrickJackson2 - beyond that this is a [my.scouting.org](http://my.scouting.org) issue which is the same as this thread. [No Organization for Renewal Active - #42 by JohnBradley4](https://discussions.scouting.org/t/no-organization-for-renewal-active/508963/42) ---
**Author:** ![KeithSchoenthal](https://avatars.discourse-cdn.com/v4/letter/k/4af34b/32.png) [@KeithSchoenthal](https://discussions.scouting.org/u/KeithSchoenthal)\ **Post date:** [December 27, 2025, 9:03pm UTC](https://discussions.scouting.org/t/renewal-not-working/508983/12 "2025-12-27T21:03:26Z")
Donovan - not knowing what your access is… Are you able to check on Troop 319 from the San Diego Imperial Council? Their Troop Committee Chair is stating that they HAVE renewed. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [December 27, 2025, 9:10pm UTC](https://discussions.scouting.org/t/renewal-not-working/508983/13 "2025-12-27T21:10:31Z")
@KeithSchoenthal our tool says neither has started - BUT with all this going on we are uncertain at what our tool is reading - there is a problem somewhere (rather sure not this tool) - it was reading from right place before some changes - but we are starting to guess the place that records Recharter changed - BUT it was not redirected for our tool OR the registration system perhaps. ---
**Author:** ![KeithSchoenthal](https://avatars.discourse-cdn.com/v4/letter/k/4af34b/32.png) [@KeithSchoenthal](https://discussions.scouting.org/u/KeithSchoenthal)\ **Post date:** [December 27, 2025, 9:16pm UTC](https://discussions.scouting.org/t/renewal-not-working/508983/14 "2025-12-27T21:16:59Z")
Thanks for your update! ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [December 27, 2025, 10:08pm UTC](https://discussions.scouting.org/t/renewal-not-working/508983/15 "2025-12-27T22:08:20Z")
All renewal issues must be reported via your local council. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [December 27, 2025, 10:08pm UTC](https://discussions.scouting.org/t/renewal-not-working/508983/16 "2025-12-27T22:08:23Z")