# Resetting a renewal for a scout with "The following members have existing orders" message

**URL:** <https://discussions.scouting.org/t/resetting-a-renewal-for-a-scout-with-the-following-members-have-existing-orders-message/508694>\
**Category:** Internet Recharter\
**Created:** [December 1, 2025, 3:33pm UTC](https://discussions.scouting.org/t/resetting-a-renewal-for-a-scout-with-the-following-members-have-existing-orders-message/508694 "2025-12-01T15:33:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DonWood](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@DonWood](https://discussions.scouting.org/u/DonWood)\
**Post date:** [December 1, 2025, 3:33pm UTC](https://discussions.scouting.org/t/resetting-a-renewal-for-a-scout-with-the-following-members-have-existing-orders-message/508694/1 "2025-12-01T15:33:38Z")

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I am the committee chair for a troop and a scout in my troop (member ID 140206691) shows a message with “ **The following members have existing orders”** when I try to renew the scout. I assume the parents started a renewal and stopped part way through, but they state that did not happen, and they can’t see any way to cancel the renewal. I can’t proceed from my end. Is there any way to reset the renewal so that I can renew the scout centrally?

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [December 1, 2025, 4:08pm UTC](https://discussions.scouting.org/t/resetting-a-renewal-for-a-scout-with-the-following-members-have-existing-orders-message/508694/2 "2025-12-01T16:08:57Z")

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@DonWood this is a call council issue

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**Author:** ![WilliamSlade](https://avatars.discourse-cdn.com/v4/letter/w/f9ae1b/32.png) [@WilliamSlade](https://discussions.scouting.org/u/WilliamSlade)\
**Post date:** [August 13, 2026, 3:31pm UTC](https://discussions.scouting.org/t/resetting-a-renewal-for-a-scout-with-the-following-members-have-existing-orders-message/508694/3 "2026-08-13T15:31:27Z")

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How did you get this problem fixed? I’m having the same issue now.

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**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\
**Post date:** [August 13, 2026, 3:33pm UTC](https://discussions.scouting.org/t/resetting-a-renewal-for-a-scout-with-the-following-members-have-existing-orders-message/508694/4 "2026-08-13T15:33:42Z")

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@WilliamSlade

You need to contact you Council for assistance, most likely the Council Registrar.