Hi, I completed the Safe Swim Defense at least twice, if not more, while it has been stuck in the 90% Complete ‘Resume’ status. I need the course for scout camp. My helpful district training chair gave me credit for the course but training.scouting.org still has the 90% Complete. I am unable to Unenroll and try to take the course either.
Member ID121853207
Thank you, Richard Jackson
@RichardJackson3 - your council will need to report this issue via a member care ticket
Stephen, how does one report the issue via a member care ticket?
@RichardJackson3 - your council should know how to do this
Following up on Stephen’s remarks, the reason that the council professional staff needs to report it is that the team supporting the training modules do not take bug reports from the SUAC volunteers, only from council professionals.
Yet another terrible training that is not functional.
How can you contact the team responsible for the training modules?
You need to report issues via your Council’s professional staff. They can open tickets with Scouting America Member Care.
Well, my issue is that several of the trainings are not very well done. They don’t meet basic accessibility requirements and they have more bugs than anyone can count. If someone is getting paid to develop those, that contract should be cancelled.
You still need to report this via your Council’s professional staff. Scouting America does not monitor the forums. The process they have defined for reporting issues with training is via Council staff.
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