Two scout accounts got intertwined because they both had the exact same name. To give you some background, Scout M. transferred from Troop 202x to Troop 122x. However, when I looked at his Scoutbook account it was showing him as a higher rank than he was. It turns out that there were 2 scouts with the exact same name in his old troop and the scoutmaster accidentally entered the other scouts requirements/MBs into Scout M’s account. The other scout earned his eagle rank and has graduated out of BSA. When I talked to council, it was suggested that I manually delete the requirements, but I am not able to do this. Is there a way to completely reset this account so we can start over? Thanks for your help.
@AzmathKamran post the Member #(s) (no names) and we can take a look
So is this just an entry error and not 2 different scouts being combined? @AzmathKamran
#142165381
Yes, we are not combining 2 different scouts. It was an entry error.
Well if it is Eagle - only Council could clear that out if it was entered by mistake for a scout. if it is just Merit badges and stuff you should be able to clear out if you are a unit approver.
But not sure I really follow this. So a unit had 2 scouts of the same name. I can see them entering the wrong info some times, but to enter a wrong eagle is a stretch, and council would have had to have done that.
We might need a screenshare or phone call to really understand the situation.
I am actually not sure what happened. Currently, the scout is not able to use his account to input his progress. I don’t know how to help him.
it is not clear what exactly you think is wrong?
How can the scout not use their account? what exactly do you mean?
the scout logged in 9/4 is the last time. Looks like logged into the Scouting App
As I am not in contact with his previous troop, so I can only tell you what we see on our end. When we access this scout’s account, I see that his name matches with his address and his relationship with his dad is also correct and visible. The scout is saying that when he opens his account, all the completed rank requirements and merit badge completions are not his. He has never done them.
This might be a “watch the scout login” situation. It could be that they are seeing a different Member ID for some reason, or they’re not familiar with the interface. I would also encourage them to try the web interface over the app, since the app sometimes lags on development status or has “stale” data for various reasons.
OK so you are just talking about at a Requirement level? All those are marked complete BY THAT scout. I think a phone call may help clear this up to understand it. @AzmathKamran I will send you a direct message > look at top right Avatar to find it > it will be a green envelope > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)
