# Scout Cannot Access his Advancment Details

**URL:** <https://discussions.scouting.org/t/scout-cannot-access-his-advancment-details/305365>\
**Category:** Scoutbook & Scoutbook Plus Bugs\
**Tags:** advancement\
**Created:** [August 5, 2022, 12:54am UTC](https://discussions.scouting.org/t/scout-cannot-access-his-advancment-details/305365 "2022-08-05T00:54:46Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MaxwellZhiss](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/maxwellzhiss/32/18645_2.png) [@MaxwellZhiss](https://discussions.scouting.org/u/MaxwellZhiss)\
**Post date:** [August 5, 2022, 12:54am UTC](https://discussions.scouting.org/t/scout-cannot-access-his-advancment-details/305365/1 "2022-08-05T00:54:46Z")

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I have tried on multiple devices to access advancement so I can enter some updates and we keep getting this error message: WHoops! We encountered an error trying to process your request. Our webmaster has been notified and will fix it ASAP!

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**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\
**Post date:** [August 5, 2022, 1:06am UTC](https://discussions.scouting.org/t/scout-cannot-access-his-advancment-details/305365/2 "2022-08-05T01:06:27Z")

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@MaxwellZhiss Assuming you are a scout, this is a known bug that was introduced with the rank updates on August 1. The developers are aware, but I do not know when it will be fixed.

The workaround is to have your parent or an adult leader enter them for you.

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**Author:** ![MaxwellZhiss](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/maxwellzhiss/32/18645_2.png) [@MaxwellZhiss](https://discussions.scouting.org/u/MaxwellZhiss)\
**Post date:** [August 5, 2022, 1:08am UTC](https://discussions.scouting.org/t/scout-cannot-access-his-advancment-details/305365/3 "2022-08-05T01:08:13Z")

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Thank you. Hopefully they will fix it soon. I like typing my answers directly into Scoutbook so my parents and advancement chair can all see.

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [August 12, 2022, 1:09am UTC](https://discussions.scouting.org/t/scout-cannot-access-his-advancment-details/305365/4 "2022-08-12T01:09:05Z")

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