# Scout Connections not working properly for leaders **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [March 25, 2022, 6:50pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562 "2022-03-25T18:50:58Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![DavidPiermattei](https://avatars.discourse-cdn.com/v4/letter/d/8e7dd6/32.png) [@DavidPiermattei](https://discussions.scouting.org/u/DavidPiermattei)\ **Post date:** [March 25, 2022, 6:50pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/1 "2022-03-25T18:50:59Z")
I have a den leader that lost full connections with his den, as the committee chair I can’t update his connections and a few other leaders, or the scouts in question. When I go into roster connections manager, it says he has full control of the pack as pack admin but he can’t change any advancements except for his son. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [March 25, 2022, 6:53pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/2 "2022-03-25T18:53:40Z")
If you go in to his Pack Admin position, then Approve and save it again, does that resolve the problem? Sometimes, things behind the scene glitch regarding admin positions and going to My Dashboard → Administration → My Units → Unit Roster → Adult Name → Admin Position and resaving can fix that. **ETA:** Also, there have been some glitches related to not-yet-processed recharters which might potentially be playing a role. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [March 25, 2022, 6:54pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/3 "2022-03-25T18:54:02Z")
If you provide the leader’s BSA member number, we can take a look. ---
**Author:** ![DavidPiermattei](https://avatars.discourse-cdn.com/v4/letter/d/8e7dd6/32.png) [@DavidPiermattei](https://discussions.scouting.org/u/DavidPiermattei)\ **Post date:** [March 25, 2022, 6:54pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/4 "2022-03-25T18:54:15Z")
To be clear, connections manager says he only has view access, but when you click on his name to change it, full control is already checked and you can’t change it. ---
**Author:** ![DavidPiermattei](https://avatars.discourse-cdn.com/v4/letter/d/8e7dd6/32.png) [@DavidPiermattei](https://discussions.scouting.org/u/DavidPiermattei)\ **Post date:** [March 25, 2022, 6:55pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/5 "2022-03-25T18:55:09Z")
bsa number is 13531650 ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [March 25, 2022, 6:58pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/6 "2022-03-25T18:58:02Z")
He has more than one BSA member number. 137165065 is the one with his leader registration. I will work on fixing this. ---
**Author:** ![DavidPiermattei](https://avatars.discourse-cdn.com/v4/letter/d/8e7dd6/32.png) [@DavidPiermattei](https://discussions.scouting.org/u/DavidPiermattei)\ **Post date:** [March 25, 2022, 6:59pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/7 "2022-03-25T18:59:57Z")
Thank you. There might be others in the Pack with the same issue then because there’s a few that I can’t change. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [March 25, 2022, 7:17pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/8 "2022-03-25T19:17:44Z")
You need a key 3 to compare BSA numbers at [my.scouting.org](http://my.scouting.org) roster vs. Scoutbook BSA #s ---
**Author:** ![DavidPiermattei](https://avatars.discourse-cdn.com/v4/letter/d/8e7dd6/32.png) [@DavidPiermattei](https://discussions.scouting.org/u/DavidPiermattei)\ **Post date:** [March 25, 2022, 7:22pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/9 "2022-03-25T19:22:02Z")
how do I change the BSA number if it is wrong? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [March 25, 2022, 7:22pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/10 "2022-03-25T19:22:33Z")
@DavidPiermattei you don’t - you can post here and we can investigate ---
**Author:** ![DavidPiermattei](https://avatars.discourse-cdn.com/v4/letter/d/8e7dd6/32.png) [@DavidPiermattei](https://discussions.scouting.org/u/DavidPiermattei)\ **Post date:** [March 25, 2022, 7:23pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/11 "2022-03-25T19:23:34Z")
Here’s another 12589846 on scoutbook, 136021257 on [scouting.org](http://scouting.org) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [March 25, 2022, 7:26pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/12 "2022-03-25T19:26:59Z")
That one is fixed @DavidPiermattei ---
**Author:** ![DavidPiermattei](https://avatars.discourse-cdn.com/v4/letter/d/8e7dd6/32.png) [@DavidPiermattei](https://discussions.scouting.org/u/DavidPiermattei)\ **Post date:** [March 25, 2022, 7:32pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/13 "2022-03-25T19:32:23Z")
130515023 6103402 13672510 12360174 13313433 Are matching but I don’t have control to change connections ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [March 25, 2022, 7:37pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/14 "2022-03-25T19:37:56Z")
@DavidPiermattei you have to be much clearer than you are so we can understand the issues ---
**Author:** ![DavidPiermattei](https://avatars.discourse-cdn.com/v4/letter/d/8e7dd6/32.png) [@DavidPiermattei](https://discussions.scouting.org/u/DavidPiermattei)\ **Post date:** [March 25, 2022, 7:40pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/15 "2022-03-25T19:40:47Z")
I think I figured it out. You can’t change connections if they are pack admins, but for some reason the pack admins aren’t getting full control of the new scouts. Even trying to update the approved role doesn’t work. Those were the only 2 that had major issues though. The problem is fixed, Thank You. ---
**Author:** ![Matt.Johnson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/matt.johnson/32/23672_2.png) [@Matt.Johnson](https://discussions.scouting.org/u/Matt.Johnson)\ **Post date:** [March 25, 2022, 9:19pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/16 "2022-03-25T21:19:19Z")
> [@DavidPiermattei](#): > > You can’t change connections if they are pack admins, but for some reason the pack admins aren’t getting full control of the new scouts. I had an issue recently, not sure if it is related, where a unit admin didn’t get the right permissions on a new transfer. They are registered in our Pack, but not our troop. The system lets us set them as a Unit Scouter Reserve and Admin for the troop. When the Scouts transferred over, these “pseudo unit adults” didn’t get full permissions. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [April 1, 2022, 9:20pm UTC](https://discussions.scouting.org/t/scout-connections-not-working-properly-for-leaders/283562/17 "2022-04-01T21:20:12Z")
Closed on April 1, 2022, 9:20pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.