# Scout logs into Scoutbook and is stuck on a white loading screen **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [June 12, 2021, 9:12pm UTC](https://discussions.scouting.org/t/scout-logs-into-scoutbook-and-is-stuck-on-a-white-loading-screen/240712 "2021-06-12T21:12:49Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![DavidRoss5](https://avatars.discourse-cdn.com/v4/letter/d/c2a13f/32.png) [@DavidRoss5](https://discussions.scouting.org/u/DavidRoss5)\ **Post date:** [June 12, 2021, 9:12pm UTC](https://discussions.scouting.org/t/scout-logs-into-scoutbook-and-is-stuck-on-a-white-loading-screen/240712/1 "2021-06-12T21:12:49Z")
We have a Scout in our Troop that is trying to get into Scoutbook but when he logs in, he get’s a loading screen and can never get past it. He is able to login to [my.scouting.org](http://my.scouting.org) without issue so we have confirmed his credentials are good. Please advise. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [June 12, 2021, 9:29pm UTC](https://discussions.scouting.org/t/scout-logs-into-scoutbook-and-is-stuck-on-a-white-loading-screen/240712/2 "2021-06-12T21:29:13Z")
I’d suggest using an incognito window ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [June 13, 2021, 2:09am UTC](https://discussions.scouting.org/t/scout-logs-into-scoutbook-and-is-stuck-on-a-white-loading-screen/240712/3 "2021-06-13T02:09:40Z")
@DavidRoss5 Please post the Scout’s BSA member number (no names please), and we can take a look. ---
**Author:** ![DavidRoss5](https://avatars.discourse-cdn.com/v4/letter/d/c2a13f/32.png) [@DavidRoss5](https://discussions.scouting.org/u/DavidRoss5)\ **Post date:** [June 14, 2021, 1:10am UTC](https://discussions.scouting.org/t/scout-logs-into-scoutbook-and-is-stuck-on-a-white-loading-screen/240712/4 "2021-06-14T01:10:54Z")
BSA ID is 127973626. The Scout was finally able to login today. He reported to me this afternoon that he can now login by entering his [Scouting.org](http://Scouting.org) credentials and password (the same that he was trying to use prior to Friday) and not use the Google SSO login that he says he setup Saturday when I had him confirm he could get into his [my.scouting.org](http://my.scouting.org). I wish I could have seen it to get all the specific details of what happened, but he’s in now. I appreciate the help. ---
**Author:** ![BenWard](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/benward/32/36403_2.png) [@BenWard](https://discussions.scouting.org/u/BenWard)\ **Post date:** [June 14, 2021, 8:54pm UTC](https://discussions.scouting.org/t/scout-logs-into-scoutbook-and-is-stuck-on-a-white-loading-screen/240712/5 "2021-06-14T20:54:13Z")
Don’t use Google/Apple SSO it causes problems, ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [June 15, 2021, 3:33am UTC](https://discussions.scouting.org/t/scout-logs-into-scoutbook-and-is-stuck-on-a-white-loading-screen/240712/6 "2021-06-15T03:33:46Z")
I have been using my Apple ID to log in to [my.scouting.org](http://my.scouting.org) and Scoutbook since the first day it was released and never had a problem. Blanket statements that something causes problems do not help fix issues. If you have seen problems, please report them so we can get them fixed. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [June 22, 2021, 3:34am UTC](https://discussions.scouting.org/t/scout-logs-into-scoutbook-and-is-stuck-on-a-white-loading-screen/240712/7 "2021-06-22T03:34:36Z")
Closed on June 22, 2021, 3:34am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.