# Scout Missing From Scoutbook and my.scouting.org **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [April 26, 2021, 12:21pm UTC](https://discussions.scouting.org/t/scout-missing-from-scoutbook-and-my-scouting-org/235680 "2021-04-26T12:21:49Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![GeorgeSegrest](https://avatars.discourse-cdn.com/v4/letter/g/f07891/32.png) [@GeorgeSegrest](https://discussions.scouting.org/u/GeorgeSegrest)\ **Post date:** [April 26, 2021, 12:21pm UTC](https://discussions.scouting.org/t/scout-missing-from-scoutbook-and-my-scouting-org/235680/1 "2021-04-26T12:21:49Z")
We have a new scout that is no longer showing in Scoutbook or [my.scouting.org](http://my.scouting.org). It seems that he disappeared from our roster about a week or two ago. - #133183162. ---
**Author:** ![WilliamNelson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/williamnelson/32/45_2.png) [@WilliamNelson](https://discussions.scouting.org/u/WilliamNelson)\ **Post date:** [April 26, 2021, 12:26pm UTC](https://discussions.scouting.org/t/scout-missing-from-scoutbook-and-my-scouting-org/235680/2 "2021-04-26T12:26:26Z")
I see him in pack 211. What is your member ID and unit position? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [April 26, 2021, 12:28pm UTC](https://discussions.scouting.org/t/scout-missing-from-scoutbook-and-my-scouting-org/235680/3 "2021-04-26T12:28:28Z")
He has never been officially registered in the Troop he needs an application ---
**Author:** ![WilliamNelson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/williamnelson/32/45_2.png) [@WilliamNelson](https://discussions.scouting.org/u/WilliamNelson)\ **Post date:** [April 26, 2021, 12:29pm UTC](https://discussions.scouting.org/t/scout-missing-from-scoutbook-and-my-scouting-org/235680/4 "2021-04-26T12:29:27Z")
I see he was moved to a troop but not registered in the troop so the system moved him back to the Pack. Have the pack committee chair, parent or cubmaster, log into [my.scouting.org](http://my.scouting.org) and use the Roster tool to move the Scout to the troop. See the instructions here: [Transferring from Another Unit - Scoutbook Knowledge Base](https://help.scoutbook.scouting.org/knowledge-base/transferring-from-another-unit-sb/) Or have the parent fill out another application and submit it to your council to move the Scout to your troop. ---
**Author:** ![GeorgeSegrest](https://avatars.discourse-cdn.com/v4/letter/g/f07891/32.png) [@GeorgeSegrest](https://discussions.scouting.org/u/GeorgeSegrest)\ **Post date:** [April 26, 2021, 12:52pm UTC](https://discussions.scouting.org/t/scout-missing-from-scoutbook-and-my-scouting-org/235680/5 "2021-04-26T12:52:57Z")
Ok. I’ll request his application from our committee chair and proceed with transferring him again. Once that is done, I will have his application submitted so we don’t run into this again. However, I’m pretty sure his application was already submitted to the council. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [April 26, 2021, 1:03pm UTC](https://discussions.scouting.org/t/scout-missing-from-scoutbook-and-my-scouting-org/235680/6 "2021-04-26T13:03:48Z")
> [@GeorgeSegrest](#): > > However, I’m pretty sure his application was already submitted to the council. You could try reaching out to your council registrar to see if they have the application and just haven’t processed it yet. ---
**Author:** ![GeorgeSegrest](https://avatars.discourse-cdn.com/v4/letter/g/f07891/32.png) [@GeorgeSegrest](https://discussions.scouting.org/u/GeorgeSegrest)\ **Post date:** [April 26, 2021, 1:15pm UTC](https://discussions.scouting.org/t/scout-missing-from-scoutbook-and-my-scouting-org/235680/7 "2021-04-26T13:15:08Z")
Good thought. How do I find out who our council registrar is? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [April 26, 2021, 1:15pm UTC](https://discussions.scouting.org/t/scout-missing-from-scoutbook-and-my-scouting-org/235680/8 "2021-04-26T13:15:53Z")
should be listed under staff at their website ---
**Author:** ![GeorgeSegrest](https://avatars.discourse-cdn.com/v4/letter/g/f07891/32.png) [@GeorgeSegrest](https://discussions.scouting.org/u/GeorgeSegrest)\ **Post date:** [April 26, 2021, 1:20pm UTC](https://discussions.scouting.org/t/scout-missing-from-scoutbook-and-my-scouting-org/235680/9 "2021-04-26T13:20:59Z")
I found someone that has “membership services” as their title. I’ll reach out to her. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [May 3, 2021, 1:21pm UTC](https://discussions.scouting.org/t/scout-missing-from-scoutbook-and-my-scouting-org/235680/10 "2021-05-03T13:21:43Z")
Closed on May 3, 2021, 1:21pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.