# Scout not showing on send messages **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [May 28, 2025, 12:31am UTC](https://discussions.scouting.org/t/scout-not-showing-on-send-messages/491582 "2025-05-28T00:31:30Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![ErinBarrett](https://avatars.discourse-cdn.com/v4/letter/e/7993a0/32.png) [@ErinBarrett](https://discussions.scouting.org/u/ErinBarrett)\ **Post date:** [May 28, 2025, 12:31am UTC](https://discussions.scouting.org/t/scout-not-showing-on-send-messages/491582/1 "2025-05-28T00:31:30Z")
A scout (ID 141592375) just transferred to us from out of state and his account appears to be set up with the correct connection to his mom. His Scoutbook Plus account shows correct emails for him and mom. He is not showing up on our “Send Emails” page and his mom’s account does not offer the “Invite XXXX to connect to his account”. He has been unable to log in to his own accounf, but they can see his information is correct going through mom’s account. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 28, 2025, 12:36am UTC](https://discussions.scouting.org/t/scout-not-showing-on-send-messages/491582/2 "2025-05-28T00:36:58Z")
@ErinBarrett I do not see an account for that Scout - a [my.scouting.org](http://my.scouting.org) account would need to be made - [Myst Account Setup.pdf](https://discussions.scouting.org/uploads/short-url/6oqKht7TpXATc3KHYTpSa9qmAp3.pdf) (233.0 KB) - then Scout needs to log in to Legacy Scoutbook ---
**Author:** ![ErinBarrett](https://avatars.discourse-cdn.com/v4/letter/e/7993a0/32.png) [@ErinBarrett](https://discussions.scouting.org/u/ErinBarrett)\ **Post date:** [May 28, 2025, 12:51am UTC](https://discussions.scouting.org/t/scout-not-showing-on-send-messages/491582/3 "2025-05-28T00:51:25Z")
Thank you-he just completed those steps, will watch for his account to show up in Legacy Scoutbook. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 28, 2025, 1:03am UTC](https://discussions.scouting.org/t/scout-not-showing-on-send-messages/491582/4 "2025-05-28T01:03:05Z")
It should not show up - that is made so the Scout can log in ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 28, 2025, 1:04am UTC](https://discussions.scouting.org/t/scout-not-showing-on-send-messages/491582/5 "2025-05-28T01:04:25Z")
The Scout needs to use the username to login at [scoutbook.scouting.org](http://scoutbook.scouting.org) ---
**Author:** ![ErinBarrett](https://avatars.discourse-cdn.com/v4/letter/e/7993a0/32.png) [@ErinBarrett](https://discussions.scouting.org/u/ErinBarrett)\ **Post date:** [May 28, 2025, 1:47am UTC](https://discussions.scouting.org/t/scout-not-showing-on-send-messages/491582/6 "2025-05-28T01:47:47Z")
Ok, thank you! I let him know. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 28, 2025, 1:53am UTC](https://discussions.scouting.org/t/scout-not-showing-on-send-messages/491582/7 "2025-05-28T01:53:19Z")
Do note - getting scouts to work on the messages system is currently hit or miss - it is being looked at ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [June 4, 2025, 1:53am UTC](https://discussions.scouting.org/t/scout-not-showing-on-send-messages/491582/8 "2025-06-04T01:53:48Z")
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