# Scout Profile Image Missing from Icons in Internet Advancement Roster **URL:** \ **Category:** Internet Advancement\ **Tags:** internet-advancement\ **Created:** [January 3, 2022, 9:04am UTC](https://discussions.scouting.org/t/scout-profile-image-missing-from-icons-in-internet-advancement-roster/263936 "2022-01-03T09:04:30Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![MarkYedlowski](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@MarkYedlowski](https://discussions.scouting.org/u/MarkYedlowski)\ **Post date:** [January 3, 2022, 9:04am UTC](https://discussions.scouting.org/t/scout-profile-image-missing-from-icons-in-internet-advancement-roster/263936/1 "2022-01-03T09:04:30Z")
Two Cubs in my Pack are missing the blue scout silhouette from the icon next to their names in the roster in Internet Advancement (please see attached image). When I hover over the icons that do contain the blue scout silhouette, the tool tip that pops up reads “Path\_162”. When I hover over the two empty circle icons, the tool tip reads “Youth”. How do I fix this? ![Missing Icons](https://global.discourse-cdn.com/scouting/original/3X/7/3/734e008b2a26b06c56681ca5bd69e390ed419f40.png) ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [January 3, 2022, 2:50pm UTC](https://discussions.scouting.org/t/scout-profile-image-missing-from-icons-in-internet-advancement-roster/263936/2 "2022-01-03T14:50:26Z")
@MarkYedlowski - I appear to have the same thing, but it doe snot seem to be impacting anything in IA or scoutbook. ---
**Author:** ![MarkYedlowski](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@MarkYedlowski](https://discussions.scouting.org/u/MarkYedlowski)\ **Post date:** [January 3, 2022, 3:01pm UTC](https://discussions.scouting.org/t/scout-profile-image-missing-from-icons-in-internet-advancement-roster/263936/3 "2022-01-03T15:01:25Z")
@Stephen_Hornak - We’ve had at least one ScoutBook technical issue with both of those Cubs at some point in 2021. I only noticed the missing icon yesterday and have no idea how long it’s been absent. My concern is that the missing icon may indicate the technical issues may not be fully resolved, despite seemingly normal operation of ScoutBook with regards to both of those Cubs. ---
**Author:** ![WilliamNelson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/williamnelson/32/45_2.png) [@WilliamNelson](https://discussions.scouting.org/u/WilliamNelson)\ **Post date:** [January 3, 2022, 3:12pm UTC](https://discussions.scouting.org/t/scout-profile-image-missing-from-icons-in-internet-advancement-roster/263936/4 "2022-01-03T15:12:30Z")
I’ve reported it to the developers for comment. I noticed in our troop there is one Scout (no issues with him that I know of.) He does have a personal photo/icon in Scoutbook; not sure if that is relevant or not. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [January 3, 2022, 3:19pm UTC](https://discussions.scouting.org/t/scout-profile-image-missing-from-icons-in-internet-advancement-roster/263936/5 "2022-01-03T15:19:16Z")
@MarkYedlowski what browser are you using? Do you have plugins or extensions on? Try incognito window ![Screen Shot 2022-01-03 at 9.11.32 AM](https://global.discourse-cdn.com/scouting/original/3X/9/1/91222635b01ce7dc935ba2f28269bac4ae9799ff.png) ---
**Author:** ![WilliamNelson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/williamnelson/32/45_2.png) [@WilliamNelson](https://discussions.scouting.org/u/WilliamNelson)\ **Post date:** [January 3, 2022, 3:25pm UTC](https://discussions.scouting.org/t/scout-profile-image-missing-from-icons-in-internet-advancement-roster/263936/6 "2022-01-03T15:25:12Z")
> [@MarkYedlowski](#): > > Two Cubs in my Pack are missing the blue scout silhouette from the icon next to their names in the roster in Internet Advancement (please see attached image). If you are using Chrome, try incognito mode. I had the issue and the icons came in with incognito mode. So it is something in the cookies that is causing the issue. I can live with it without removing cookies (I hate doing that) ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [January 3, 2022, 3:42pm UTC](https://discussions.scouting.org/t/scout-profile-image-missing-from-icons-in-internet-advancement-roster/263936/7 "2022-01-03T15:42:26Z")
Standard Chrome: ![regular_inte](https://global.discourse-cdn.com/scouting/original/3X/6/8/68c22b9cf007a631e932e74572b56376ab18b8d9.png) Edge - incognito: ![incognito](https://global.discourse-cdn.com/scouting/original/3X/f/a/fa8e29ccb1ef4745cb10c64be00f1a065799e245.png) Chrome - incognito ![chrome_incognito](https://global.discourse-cdn.com/scouting/original/3X/8/b/8b1fd7d5898fb8ac2bb334007bad0f507c62fc7f.png) ---
**Author:** ![MarkYedlowski](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@MarkYedlowski](https://discussions.scouting.org/u/MarkYedlowski)\ **Post date:** [January 3, 2022, 4:13pm UTC](https://discussions.scouting.org/t/scout-profile-image-missing-from-icons-in-internet-advancement-roster/263936/8 "2022-01-03T16:13:40Z")
@WilliamNelson - I think that’s the correlation; both of those Cubs have chosen to upload profile photos. And knowing the cause, I can live without it as well. I just wanted to make there was no correlation to the previous technical issues. Thanks! ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [January 4, 2022, 4:14pm UTC](https://discussions.scouting.org/t/scout-profile-image-missing-from-icons-in-internet-advancement-roster/263936/9 "2022-01-04T16:14:01Z")
Closed on January 4, 2022, 4:14pm UTC This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.