We have a family whose Scout was renewed under a different Scout ID (no clue why). In this process, they now also see in the profile a Scout (who has the same name as our Scout) from another state and council. So they see two “Johnny Smiths” in their parent profile, each assigned to a different Unit/Council, who have swapped IDs at some point. I see neither Scout in ScoutbookPlus for our Pack, but do see both IDs (again, they’ve been swapped at some point so I can’t say which “Johnny Smith” is reflected) in SCLegacy).
I have reached out to our DE, registrar, and the registrar of the out of state Council - none of them can apparently help. Frankly we don’t know what happened, and I’m afraid to self correct, have parent remove the other Scout, etc. without being a little more surgical in the process to not mess up the Scout’s history.
This all occurred shortly after our Recharter process. Scoutbook Legacy shows a better timeline of who was added/removed when.
There is a sense of urgency as we can see some demographics of the Out of State scout (and potentially the other Scout’s family can do the same). including DOB, address, parents name - and understandably parents are extremely upset about the safety and privacy aspects.
Is it possible to send these directly to someone who can help and not post that information here?
