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Scout Transferred and data not put into new account number

I have a scout who was registered in Meck Council and then had a gap year and then came back to scouts and registered in another council. They did inform of old data, but none of his rank (all the way through Eagle) came into the “new” account.
Old account Info:
I found Jonah’s Scout number in Meck Council: It was 132796313. Other details for ease:

Former Troop: 406
Former Troop City/State: Charlotte, NC
Former Council: Mecklenburg County Councl
Former Scout ID: 132796313

New Info:
Scout ID: 13856514
User ID: 11877215
New Council: Central North Carolina Council

Any help is appreciated.

@DavidLarsen this is fixed

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