# Scout unable to log in

**URL:** <https://discussions.scouting.org/t/scout-unable-to-log-in/249467>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Created:** [September 15, 2021, 3:19am UTC](https://discussions.scouting.org/t/scout-unable-to-log-in/249467 "2021-09-15T03:19:08Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![JeanMaynard](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@JeanMaynard](https://discussions.scouting.org/u/JeanMaynard)\
**Post date:** [September 15, 2021, 3:19am UTC](https://discussions.scouting.org/t/scout-unable-to-log-in/249467/1 "2021-09-15T03:19:08Z")

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I have a Scout whose parents have given him access to login. It was all going fine for him until I gave him access to take attendance and such - then suddenly he can’t see anything on Scoutbook. Now I’ve taken that access back away to try to help and he can’t log in at all. Can someone please help? He’s happy to somehow get completely disconnected from Scoutbook and have his parents give him access again, we just don’t know how.

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [September 15, 2021, 4:59am UTC](https://discussions.scouting.org/t/scout-unable-to-log-in/249467/2 "2021-09-15T04:59:20Z")

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Please post the Scout’s BSA member number (no names).

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**Author:** ![JeanMaynard](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@JeanMaynard](https://discussions.scouting.org/u/JeanMaynard)\
**Post date:** [September 15, 2021, 5:42pm UTC](https://discussions.scouting.org/t/scout-unable-to-log-in/249467/3 "2021-09-15T17:42:47Z")

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The BSA number is 132361157

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [September 15, 2021, 5:47pm UTC](https://discussions.scouting.org/t/scout-unable-to-log-in/249467/4 "2021-09-15T17:47:02Z")

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is the scout trying to use email as user name? Or the username they established on their last log in?

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [September 15, 2021, 5:48pm UTC](https://discussions.scouting.org/t/scout-unable-to-log-in/249467/5 "2021-09-15T17:48:18Z")

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it looks like they are logging into the Scouting app just fine

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**Author:** ![JeanMaynard](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@JeanMaynard](https://discussions.scouting.org/u/JeanMaynard)\
**Post date:** [September 15, 2021, 5:59pm UTC](https://discussions.scouting.org/t/scout-unable-to-log-in/249467/6 "2021-09-15T17:59:37Z")

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I am not sure what is going on. He says he cannot log in. It’s an ongoing issue that I’ve given him multiple solutions for that have not worked. He really needs access.

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [September 15, 2021, 6:03pm UTC](https://discussions.scouting.org/t/scout-unable-to-log-in/249467/7 "2021-09-15T18:03:03Z")

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![Screen Shot 2021-09-15 at 1.03.33 PM](https://global.discourse-cdn.com/scouting/original/2X/7/755449ef2f9cccf1196e62969e0b7300e5a169b1.png)

SBM is Scouting Mobile App - he is logging in

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [September 15, 2021, 6:46pm UTC](https://discussions.scouting.org/t/scout-unable-to-log-in/249467/8 "2021-09-15T18:46:05Z")

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@JeanMaynard This Scout has a my.scouting account.

Has he tried resetting his password at my.scouting? He should be able to use the chatbot (“Betty”) in the lower right corner.

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [September 22, 2021, 6:46pm UTC](https://discussions.scouting.org/t/scout-unable-to-log-in/249467/9 "2021-09-22T18:46:36Z")

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