# Scoutbook account created in error **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [December 1, 2023, 12:43am UTC](https://discussions.scouting.org/t/scoutbook-account-created-in-error/390992 "2023-12-01T00:43:57Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![MelodyBloxsom](https://avatars.discourse-cdn.com/v4/letter/m/e9bcb4/32.png) [@MelodyBloxsom](https://discussions.scouting.org/u/MelodyBloxsom)\ **Post date:** [December 1, 2023, 12:43am UTC](https://discussions.scouting.org/t/scoutbook-account-created-in-error/390992/1 "2023-12-01T00:43:57Z")
A scout was trying to login before he was invited and while he and his parent think it was deleted, the parent gets an error saying a 2nd account exists when he tries to invite the scout to the account. The errors says to select the delete button if he wants to delete it. There isn’t a button to delete it though. We’re at a loss on how to fix this. The erroneous account has the user name (_removed by Moderator_), it may or may not have a unit associated with it and the system added a BSA ID to the account. The correct account information should (_removed by Moderator_), I’m not sure if there email associated or not, it’s (_removed by Moderator_) if there is, and his BSA ID 134113514. I know the email address needs to be changed to a non unit affiliated email account. We’ll do that once the parent is able to invite him. ---
**Author:** ![MelodyBloxsom](https://avatars.discourse-cdn.com/v4/letter/m/e9bcb4/32.png) [@MelodyBloxsom](https://discussions.scouting.org/u/MelodyBloxsom)\ **Post date:** [December 1, 2023, 12:52am UTC](https://discussions.scouting.org/t/scoutbook-account-created-in-error/390992/2 "2023-12-01T00:52:34Z")
He would get the error when the email address on the correct account was the (_removed by Moderator_) address. We changed the email address to his personal gmail account and the parent was able to invite him successfully. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [December 1, 2023, 5:00am UTC](https://discussions.scouting.org/t/scoutbook-account-created-in-error/390992/3 "2023-12-01T05:00:49Z")
A parent does not have to invite a Scout from inside of Scoutbook. Another way is for a parent / guardian to work with their Scout to create an account at my.Scouting. When they do it this way, it is important that their name and date of birth match exactly with the Scout’s information that is already in the BSA’s database. If the Scout’s name or DOB do not match exactly, then that is how a new BSA member ID number can get created. This Scout’s Scoutbook accounts have been merged. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [December 8, 2023, 5:01am UTC](https://discussions.scouting.org/t/scoutbook-account-created-in-error/390992/4 "2023-12-08T05:01:44Z")
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