Scoutbook error: “Person not found for given person GUID”

I have a two scouts (brothers) that have the same parent listed twice. When I click on one of the parents, I get the error: “Person not found for given person GUID. I need to delete this parent. My local counsel has been unable to do this. Please help.

@JamesMacKenzie - how does the connection screen look for this scout in scoutbook.scouting.org ? if the link is showing as broken it can be deleted there.

@JamesMacKenzie

Post the BSA Member IDs (no names) and we will investigate.

The link in not broken. When I click on the name it goes to Internet Advancement+ and the person listed as undefined.

For the child or adult?

When I click on the name it goes to Internet Advancement+ and the person listed as undefined.

@JamesMacKenzie

MIDs for the Scouts please.

Here are the two ID numbers
135404245
134411111

@JamesMacKenzie

Thanks. I’m looking into it now.

@JamesMacKenzie

This is fixed. The parent had 2 Scoutbook and 2 my.scouting.org IDs which I have merged. She needs to continue logging in with the ID she used yesterday.

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