# Scoutbook has an adult member stuck that isn't in Scoutbook Plus anymore **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [March 15, 2025, 6:12pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935 "2025-03-15T18:12:01Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![RyanHendrickson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/ryanhendrickson/32/23048_2.png) [@RyanHendrickson](https://discussions.scouting.org/u/RyanHendrickson)\ **Post date:** [March 15, 2025, 6:12pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/1 "2025-03-15T18:12:01Z")
Hello, We have an adult member who has transferred out the Pack. They no longer show-up in Scoutbook Plus, however, they remain in Scoutbook. How do we sync this up? Thanks, Ryan ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [March 15, 2025, 6:22pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/2 "2025-03-15T18:22:26Z")
@RyanHendrickson Post the adult’s Member ID (no names) and we will investigate. ---
**Author:** ![RyanHendrickson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/ryanhendrickson/32/23048_2.png) [@RyanHendrickson](https://discussions.scouting.org/u/RyanHendrickson)\ **Post date:** [March 15, 2025, 6:35pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/3 "2025-03-15T18:35:56Z")
SB User ID: 9018188 Member ID: 12822833 Thanks ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [March 15, 2025, 6:39pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/4 "2025-03-15T18:39:24Z")
@RyanHendrickson In this case, simply go to the adult’s memberships in your pack in Scoutbook (Unit Scouter Reserve and Pack Admin) and put an end date on them. ---
**Author:** ![RyanHendrickson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/ryanhendrickson/32/23048_2.png) [@RyanHendrickson](https://discussions.scouting.org/u/RyanHendrickson)\ **Post date:** [March 15, 2025, 7:04pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/5 "2025-03-15T19:04:16Z")
I don’t believe I know how to do that. Can you provide some a link or how I navigate to a page where I can set an end date for a Scouter? Thanks ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [March 15, 2025, 7:13pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/6 "2025-03-15T19:13:41Z")
@RyanHendrickson - in scoutbook go to unit \> roster \> then adult \> current position \> fill in the end date ---
**Author:** ![RyanHendrickson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/ryanhendrickson/32/23048_2.png) [@RyanHendrickson](https://discussions.scouting.org/u/RyanHendrickson)\ **Post date:** [March 15, 2025, 7:57pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/7 "2025-03-15T19:57:10Z")
Perfect, thanks. I’ve updated 3 adults who were in this situation and they no longer appear in Legacy Scoutbook. One of these three adults still appears in [My.Scouting.org](http://My.Scouting.org)’s Position Manager, even though he opt’d out and his membership expired on 12/31/2024. Will this cause him to be removed from there as well? I need to figure this out as well. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [March 15, 2025, 7:59pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/8 "2025-03-15T19:59:27Z")
@RyanHendrickson that one is probably still in a membership grace period of 90 days ---
**Author:** ![RyanHendrickson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/ryanhendrickson/32/23048_2.png) [@RyanHendrickson](https://discussions.scouting.org/u/RyanHendrickson)\ **Post date:** [March 15, 2025, 8:09pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/9 "2025-03-15T20:09:58Z")
Thanks, I’ll keep an out out for what happens on April 1st. On the [My.Scouting.org](http://My.Scouting.org) Position Manager topic, I also have a leader “stuck” in the Key 3 Delegate position. I have selected the person and set an expiration date multiple times. I also had our Council rep do this for us back in Nov as well, but it never takes effect. Any suggestions here? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [March 15, 2025, 8:11pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/10 "2025-03-15T20:11:59Z")
Council needs to solve the stuck Key3 or turn in a Membercare Ticket ---
**Author:** ![RyanHendrickson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/ryanhendrickson/32/23048_2.png) [@RyanHendrickson](https://discussions.scouting.org/u/RyanHendrickson)\ **Post date:** [March 15, 2025, 8:28pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/11 "2025-03-15T20:28:44Z")
Since they’ve already tried, it sounds like a Membercare Ticket is the way to go. If I recommend they take that action, will they know a Membercare Ticket is? Anything else I should add to the request so it gets routed to the right group to solve? ---
**Author:** ![MarianMcQuaid](https://avatars.discourse-cdn.com/v4/letter/m/8e8cbc/32.png) [@MarianMcQuaid](https://discussions.scouting.org/u/MarianMcQuaid)\ **Post date:** [March 17, 2025, 6:27pm UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/12 "2025-03-17T18:27:29Z")
This one may be also caught in the 90 lapse period. Check on it after the 90 expires. Marian McQuaid ---
**Author:** ![RyanHendrickson](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/ryanhendrickson/32/23048_2.png) [@RyanHendrickson](https://discussions.scouting.org/u/RyanHendrickson)\ **Post date:** [March 19, 2025, 3:29am UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/13 "2025-03-19T03:29:41Z")
Can you explain a little bit what the 90 day lapse period is for? I was under the impression this only applies to members who have specifically selected the Opt-Out for their membership and who have expired memberships. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [March 19, 2025, 11:25am UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/14 "2025-03-19T11:25:44Z")
It allows you to continue to have access to their online records while their memberships have lapsed, regardless of opt-out status. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [March 26, 2025, 11:26am UTC](https://discussions.scouting.org/t/scoutbook-has-an-adult-member-stuck-that-isnt-in-scoutbook-plus-anymore/473935/15 "2025-03-26T11:26:02Z")
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