# Scoutbook Invites not working **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [October 16, 2021, 6:36pm UTC](https://discussions.scouting.org/t/scoutbook-invites-not-working/254769 "2021-10-16T18:36:05Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![BradWilkinson](https://avatars.discourse-cdn.com/v4/letter/b/ecc23a/32.png) [@BradWilkinson](https://discussions.scouting.org/u/BradWilkinson)\ **Post date:** [October 16, 2021, 6:36pm UTC](https://discussions.scouting.org/t/scoutbook-invites-not-working/254769/1 "2021-10-16T18:36:05Z")
We have several new scouts…when we push the invites to access Scoutbook to some of the parents, they are not receiving the credentials to activate their accout. They receive the invite with only option is to do a password recovery through the email they receive, but then they never receive the password reset in their inbox. How can this be corrected? These scouts were set up using paper applications. See image: ![Scoutbook Issue](https://global.discourse-cdn.com/scouting/original/2X/9/9095a193440296c4833f2719c666ab88f73a38f9.jpeg) ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [October 16, 2021, 7:21pm UTC](https://discussions.scouting.org/t/scoutbook-invites-not-working/254769/2 "2021-10-16T19:21:46Z")
This is a known issue. The fix has been developed and is being tested. ---
**Author:** ![BradWilkinson](https://avatars.discourse-cdn.com/v4/letter/b/ecc23a/32.png) [@BradWilkinson](https://discussions.scouting.org/u/BradWilkinson)\ **Post date:** [October 16, 2021, 8:08pm UTC](https://discussions.scouting.org/t/scoutbook-invites-not-working/254769/3 "2021-10-16T20:08:01Z")
Is there anything that can be done in the meantime to help the families who are stuck? Or, any work arounds? Right now, we are having them email leadership about their achievements. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [October 17, 2021, 11:52am UTC](https://discussions.scouting.org/t/scoutbook-invites-not-working/254769/4 "2021-10-17T11:52:39Z")
The only workaround involves them creating a my.scouting account. ---
**Author:** ![BradWilkinson](https://avatars.discourse-cdn.com/v4/letter/b/ecc23a/32.png) [@BradWilkinson](https://discussions.scouting.org/u/BradWilkinson)\ **Post date:** [October 17, 2021, 12:01pm UTC](https://discussions.scouting.org/t/scoutbook-invites-not-working/254769/5 "2021-10-17T12:01:37Z")
Once a my.scouting account is created, will Scoutbook work for the user? Or, will they have a duplicate account that will need to be merged by the Council Office? ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [October 17, 2021, 12:45pm UTC](https://discussions.scouting.org/t/scoutbook-invites-not-working/254769/6 "2021-10-17T12:45:17Z")
In the my.scouting creation process, it’s supposed to give them a chance to connect to an existing account. Make sure you provide them with their bsa member number from their scoutbook profile for them to connect to as they create the account. I’ve never done it before, so I cannot provide a step by step, but I’ve been told by experiences users that it works. ---
**Author:** ![GaryFeutz](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/garyfeutz/32/2855_2.png) [@GaryFeutz](https://discussions.scouting.org/u/GaryFeutz)\ **Post date:** [October 20, 2021, 2:29pm UTC](https://discussions.scouting.org/t/scoutbook-invites-not-working/254769/7 "2021-10-20T14:29:13Z")
This bug affects parent accounts connected automatically through the use of PAPER applications. Please note that the workaround with the parent creating a My.Scouting account only works IF the parent uses the EXACT Full Name and DOB as it appeared on the Youth Application. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [October 20, 2021, 2:34pm UTC](https://discussions.scouting.org/t/scoutbook-invites-not-working/254769/8 "2021-10-20T14:34:07Z")
Exact name and DOB of PARENT not Scout - it is a common mistake ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [October 27, 2021, 2:34pm UTC](https://discussions.scouting.org/t/scoutbook-invites-not-working/254769/9 "2021-10-27T14:34:31Z")
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