I realize there have been Domain Name Service (DNS) changes within the website architecture the past couple of years. The issue is that there is so much confusion between the scoutbook system and scouting.org that it literally adds hours to our leader duties every year.
This is an example of what my council requires me to do. This may not be applicable to your situation.
Scouts are entered by council admins by application. Emails are taken from application and entered under parents names. The system then automatically sends these parents an invitation to connect with the child’s new account on scoutbook.scouting.org. It also assigns the parent a BSA number at this point.
Here is an example of the invitiation that is sent:
Scoutbook is an exciting new web app that works in all browers but is specifically designed for mobile devices like the iPad, iPhone and other tablets.
Visit scoutbook.scouting.org and login using the information below
Now, this links to scoutbook.scouting.org with the login form popped up and filled in with these credentials. If the parent tries to login with these credentials it doesn’t work. (Hit F12 in any browser and look at console errors)
Accounts on scouting.org don’t use email addresses anymore (Or so i’m told - I had to have mine merged to a NON email address login name) Now, after getting frustrated (and knowing nothing about scouting ) the parent clicks the SIGN UP button. This enables to create an account through a mechanism that actually works.
The problem is, now they have another BSA number that doesn’t match with the connection that already exists with the child’s account on scoutbook. The parent’s connection request is waiting for a matching account acknowledgement from scouting.org, which it thinks it has created( something that was done in the old system but not in the new system.) Since this account was never created it cannont be matched up, hence, it stays unconnected in scoutbook.
KEY QUESTION: What are the credentials for the connected account that was auto generated by the inputting of the application by the council office? (Fixing the problem here will solve a lot of this merging mess.)
Now parent calls the cubmaster or scoutmaster and then that leader has to call the office and have the accounts merged. This happens MULTIPLE times a year. Each case takes at least an hour or two to solve.
I really hope there is an easy solution that I don’t know about. In the meantime, send this to the IT dept and have one of them call me.