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Scoutbook missing scouts

Hello! We had Scouts cross over and transfer into Scoutbook and were synched with the red A and all was good, but one by one they are all disappearing from Scoutbook, and when I bring them back, they are no longer synched and I cannot update rank advancement. Key 3 cannot see them in scouting.org to complete the transfer and synch either. Is anyone else running into this issue?

That is because they are not officially registered they are still in their pack - your Key 3 cannot transfer them that way - only the pack could do that

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