# Scoutbook - multiple issues

**URL:** <https://discussions.scouting.org/t/scoutbook-multiple-issues/255742>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Tags:** scoutbook, myscouting\
**Created:** [October 24, 2021, 11:47am UTC](https://discussions.scouting.org/t/scoutbook-multiple-issues/255742 "2021-10-24T11:47:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ElisabethKrause](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/elisabethkrause/32/15576_2.png) [@ElisabethKrause](https://discussions.scouting.org/u/ElisabethKrause)\
**Post date:** [October 24, 2021, 11:47am UTC](https://discussions.scouting.org/t/scoutbook-multiple-issues/255742/1 "2021-10-24T11:47:25Z")

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Dear Scoutbook Team,

I am hoping you can help me to resolve an ongoing issue.

An ASM in the Troop (Scouts BSA Troop 10, Singapore) has had multiple issues trying to connect on Scoutbook. It seems he accidentally created several accounts when trying to log into Scoutbook. He deleted one of the accounts and we were told his other accounts were merged but he cannot log in to the accounts.

Account 1:  
BSA member number: 137272743  
User ID: 11828014  
This account is with the Far East Council, which should be the correct account.

Account 2:  
BSA member number: 13805173  
User ID: 11830130  
This account is with a council in the USA, which is incorrect. Please delete this account.

Please note his son is BSA member number 137271494, User ID 11827213. Please connect BSA member number: 137272743 to this account.

Thank you,  
Elisabeth Krause  
Committee Chair, Scouts BSA Troop 10

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [October 24, 2021, 12:53pm UTC](https://discussions.scouting.org/t/scoutbook-multiple-issues/255742/2 "2021-10-24T12:53:21Z")

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@ElisabethKrause this is fixed

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**Author:** ![ElisabethKrause](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/elisabethkrause/32/15576_2.png) [@ElisabethKrause](https://discussions.scouting.org/u/ElisabethKrause)\
**Post date:** [October 24, 2021, 3:05pm UTC](https://discussions.scouting.org/t/scoutbook-multiple-issues/255742/3 "2021-10-24T15:05:01Z")

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Thank you, @DonovanMcNeil!

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [October 25, 2021, 3:05pm UTC](https://discussions.scouting.org/t/scoutbook-multiple-issues/255742/4 "2021-10-25T15:05:18Z")

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Closed on October 25, 2021, 3:05pm UTC

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