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Scoutbook “my family” doesn’t appear

We have a committee member and mother who has signed up for Scoutbook but doesn’t see the “My Family” section where her son would be.

I went into the roster and her son’s profile, connections and linked him to his mother but she still doesn’t see his profile or the “My Family” section.

Thoughts?

Possibilities:

  1. Parent connection needs to be reset.

  2. Parent / leader has duplicate Scoutbook account.

Steven,

Since you have already reset the parent’s connection to her son, I suspect it is a duplicate account issue. I have sent you a private message so we can collect the information we need to investigate. Click on the pick circle with white S in the upper right corner of your forum screen.

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