# Scoutbook Permissions issue **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [May 20, 2026, 2:02pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708 "2026-05-20T14:02:38Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![MarkHolley](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/markholley/32/22802_2.png) [@MarkHolley](https://discussions.scouting.org/u/MarkHolley)\ **Post date:** [May 20, 2026, 2:02pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/1 "2026-05-20T14:02:38Z")
All, In Scoutbook plus, it’s telling me I do not have permissions to view parent connections, despite being a key 3, and holding SM position. Thoughts? ![image](https://global.discourse-cdn.com/scouting/original/3X/1/1/119c44d4a647b8d7ddcc5f30730b4d6e1c71ce8f.png) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 20, 2026, 2:05pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/2 "2026-05-20T14:05:38Z")
@MarkHolley 2 things. 1. You do not need Key 3 Delegate - as SM you are a Key 3 - so that is odd - might want to end that one. 2. Try an incognito window or Cache clear to see if you are hitting a cache issue. ---
**Author:** ![MarkHolley](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/markholley/32/22802_2.png) [@MarkHolley](https://discussions.scouting.org/u/MarkHolley)\ **Post date:** [May 20, 2026, 2:29pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/3 "2026-05-20T14:29:13Z")
HI, I meant as SM I am Key 3, and I tried clearing cache. I’m not sure about the icognito window. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [May 20, 2026, 2:30pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/4 "2026-05-20T14:30:51Z")
@MarkHolley - i have had a parent listed that way and had to provide the info for council to fix. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 20, 2026, 2:31pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/5 "2026-05-20T14:31:29Z")
What browser are you using? ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [May 20, 2026, 2:32pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/6 "2026-05-20T14:32:19Z")
Is it just that one or all of them? ---
**Author:** ![MarkHolley](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/markholley/32/22802_2.png) [@MarkHolley](https://discussions.scouting.org/u/MarkHolley)\ **Post date:** [May 20, 2026, 2:32pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/7 "2026-05-20T14:32:23Z")
chrome is the browser on my computer ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 20, 2026, 2:33pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/8 "2026-05-20T14:33:19Z")
![image](https://global.discourse-cdn.com/scouting/original/3X/4/8/48214709fb772221a7281734a10537aa6f8a9bfb.png) In Chrome click the 3 dots in top right. If incognito works, then you need to clear your cache ---
**Author:** ![MarkHolley](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/markholley/32/22802_2.png) [@MarkHolley](https://discussions.scouting.org/u/MarkHolley)\ **Post date:** [May 20, 2026, 2:36pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/9 "2026-05-20T14:36:06Z")
incognito does not work, and I can get to the parent using Scoutbook Legacy, so it’s Plus where we have the issue. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 20, 2026, 2:44pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/10 "2026-05-20T14:44:10Z")
So this is a parent profile? it might be an old fake legacy one. What is the Member ID of the parent? Or what is the Scout # and the Parent Initials? (no names please) ---
**Author:** ![MarkHolley](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/markholley/32/22802_2.png) [@MarkHolley](https://discussions.scouting.org/u/MarkHolley)\ **Post date:** [May 20, 2026, 3:18pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/11 "2026-05-20T15:18:38Z")
Scout # - 135185095 Parent Initials - CM or TM, one is short version of the name ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 20, 2026, 3:27pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/12 "2026-05-20T15:27:48Z")
@MarkHolley yeah TM is an old Fake connection - that person is not in a Relationship with the Scout - They were mom as CM This is resolved. I would refresh the page and the user is good to go now ---
**Author:** ![MarkHolley](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/markholley/32/22802_2.png) [@MarkHolley](https://discussions.scouting.org/u/MarkHolley)\ **Post date:** [May 20, 2026, 3:53pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/13 "2026-05-20T15:53:11Z")
Awesome, Can you connect this parent with his scout? Parent - 14247911 Scout - 14224375 ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 20, 2026, 3:55pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/14 "2026-05-20T15:55:59Z")
That is a unit job - we cannot do that. In the above I just merged the parents SB Accounts. If you need to make a relationship - Key 3 can go to SB+ \> Scout Profile \> click + under relationships to start the process ---
**Author:** ![MarkHolley](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/markholley/32/22802_2.png) [@MarkHolley](https://discussions.scouting.org/u/MarkHolley)\ **Post date:** [May 20, 2026, 5:07pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/15 "2026-05-20T17:07:33Z")
OK, Thanks how about this one? Can you merge these two? It’s the same person, and we only need one. 134332615 7275644 I believe the above number should be the one - he’s an ASM, merit badge counselor and parent, Initials are MB. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 20, 2026, 5:10pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/16 "2026-05-20T17:10:34Z")
That adult is registered in 2 councils so needs both accounts. ---
**Author:** ![MarkHolley](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/markholley/32/22802_2.png) [@MarkHolley](https://discussions.scouting.org/u/MarkHolley)\ **Post date:** [May 20, 2026, 5:18pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/17 "2026-05-20T17:18:38Z")
OK, They have issues with connecting due to this, his son as well. It’s a real issue with rank advancements and merit badge counselors. What is the best way to work around this, and how do we delete the one not needed in our council? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 20, 2026, 5:20pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/18 "2026-05-20T17:20:42Z")
Would probably be best for him to post the issue so it would be first person - as we would need more specific information to understand what they are experiencing ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [May 27, 2026, 5:21pm UTC](https://discussions.scouting.org/t/scoutbook-permissions-issue/510708/19 "2026-05-27T17:21:03Z")
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