# Scoutbook plus seems to be automatically removing users and expiring active members **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [September 24, 2026, 12:44pm UTC](https://discussions.scouting.org/t/scoutbook-plus-seems-to-be-automatically-removing-users-and-expiring-active-members/512062 "2026-09-24T12:44:03Z")\ **Posts on this page:** 11\ **Page:** 2
**Author:** ![RonScorese](https://avatars.discourse-cdn.com/v4/letter/r/a183cd/32.png) [@RonScorese](https://discussions.scouting.org/u/RonScorese)\ **Post date:** [September 24, 2026, 2:37pm UTC](https://discussions.scouting.org/t/scoutbook-plus-seems-to-be-automatically-removing-users-and-expiring-active-members/512062/21 "2026-09-24T14:37:36Z")
thank you, will wait 24 hours, have a great day, thanks again ---
**Author:** ![RonScorese](https://avatars.discourse-cdn.com/v4/letter/r/a183cd/32.png) [@RonScorese](https://discussions.scouting.org/u/RonScorese)\ **Post date:** [September 24, 2026, 4:12pm UTC](https://discussions.scouting.org/t/scoutbook-plus-seems-to-be-automatically-removing-users-and-expiring-active-members/512062/22 "2026-09-24T16:12:17Z")
Sorry to reply back, just discovered my son AJ Scorese is removed from T80. I updated his primary to T80. He has Eagle board meeting Monday. All his reports are gone now. He needs to print service, camping and other reports. He is required to make 6 copies form Scoutbook reports for his Eagle review Monday ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [September 24, 2026, 4:48pm UTC](https://discussions.scouting.org/t/scoutbook-plus-seems-to-be-automatically-removing-users-and-expiring-active-members/512062/23 "2026-09-24T16:48:10Z")
@RonScorese - those reports are not required for EBoR and if someone says they are then they should read the guide to advancement ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 24, 2026, 4:56pm UTC](https://discussions.scouting.org/t/scoutbook-plus-seems-to-be-automatically-removing-users-and-expiring-active-members/512062/24 "2026-09-24T16:56:22Z")
@RonScorese ok the same happened to him - it will take 24 hours to resolve ---
**Author:** ![RonScorese](https://avatars.discourse-cdn.com/v4/letter/r/a183cd/32.png) [@RonScorese](https://discussions.scouting.org/u/RonScorese)\ **Post date:** [September 25, 2026, 11:23am UTC](https://discussions.scouting.org/t/scoutbook-plus-seems-to-be-automatically-removing-users-and-expiring-active-members/512062/25 "2026-09-25T11:23:51Z")
Hi , The issue is worse now, scoutbook plus now states I have no account and can not log in. system will not allow me to reset password, however it did verify login name rscorese. my.scouting and advancements. Scouting sites both with same error ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 25, 2026, 11:39am UTC](https://discussions.scouting.org/t/scoutbook-plus-seems-to-be-automatically-removing-users-and-expiring-active-members/512062/26 "2026-09-25T11:39:52Z")
@RonScorese not sure what happened - all accounts all had different member #s - they are now all aligned to PPC. You should be able to log in. The Crew membership in the other council is suspended? maybe a background check if you just made that application? ---
**Author:** ![RonScorese](https://avatars.discourse-cdn.com/v4/letter/r/a183cd/32.png) [@RonScorese](https://discussions.scouting.org/u/RonScorese)\ **Post date:** [September 25, 2026, 11:55am UTC](https://discussions.scouting.org/t/scoutbook-plus-seems-to-be-automatically-removing-users-and-expiring-active-members/512062/27 "2026-09-25T11:55:02Z")
Hi, thank you, I informed council. unlikely a background check issue, I am camp staff, NCS Director, I can’t see how that can hang me up or cause my access to troop 80 fail. Hopefully PPC has positive info, thank you ---
**Author:** ![RonScorese](https://avatars.discourse-cdn.com/v4/letter/r/a183cd/32.png) [@RonScorese](https://discussions.scouting.org/u/RonScorese)\ **Post date:** [September 25, 2026, 11:57am UTC](https://discussions.scouting.org/t/scoutbook-plus-seems-to-be-automatically-removing-users-and-expiring-active-members/512062/28 "2026-09-25T11:57:31Z")
for my sons account, his data is missing, for example, should be 149 approved camp nights and these reports are important for his eagle review meeting ![image](https://global.discourse-cdn.com/scouting/original/3X/b/8/b80817f74c8804533315eb73a5f582f7b082c209.png) ![image](https://global.discourse-cdn.com/scouting/original/3X/b/8/b80817f74c8804533315eb73a5f582f7b082c209.png) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 25, 2026, 12:09pm UTC](https://discussions.scouting.org/t/scoutbook-plus-seems-to-be-automatically-removing-users-and-expiring-active-members/512062/30 "2026-09-25T12:09:20Z")
@RonScorese not sure what account you are looking at as I see a ton. Go to Scout profile in SB+ and what is the member #? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 25, 2026, 12:30pm UTC](https://discussions.scouting.org/t/scoutbook-plus-seems-to-be-automatically-removing-users-and-expiring-active-members/512062/32 "2026-09-25T12:30:46Z")
@RonScorese so you do not post personal info - I will send you a direct message \> look at top right Avatar to find it \> it will be a green envelope \> it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC) ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [October 2, 2026, 12:31pm UTC](https://discussions.scouting.org/t/scoutbook-plus-seems-to-be-automatically-removing-users-and-expiring-active-members/512062/33 "2026-10-02T12:31:26Z")
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