# Scoutbook Roster vanished **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [October 29, 2025, 2:03pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031 "2025-10-29T14:03:52Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![TierraJones](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@TierraJones](https://discussions.scouting.org/u/TierraJones)\ **Post date:** [October 29, 2025, 2:03pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/1 "2025-10-29T14:03:52Z")
**14055090 is having** issue with Advancement, and it is not working properly. I need to enter in the information for my scouts by Friday for their awards, but I am unable to see ANY scouts within Advancement. I was able to see everything last week, but did not complete it. Is there any help that can be provided? Below is a snip of what I can see in scoutbook. I also checked myscouting and I can see everything there, and I’m listed correctly. Any suggestions? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [October 29, 2025, 2:12pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/2 "2025-10-29T14:12:48Z")
@TierraJones go to SB+ \> Roster \> Filters (top right) \> click RESET FILTERS ---
**Author:** ![JasonOlsen](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@JasonOlsen](https://discussions.scouting.org/u/JasonOlsen)\ **Post date:** [October 29, 2025, 8:27pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/3 "2025-10-29T20:27:05Z")
I’m having the same issue, I can interact with the dena, but no one shows up on the roster. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [October 29, 2025, 8:58pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/4 "2025-10-29T20:58:01Z")
Even after resetting filters as Donovan described in his post, @JasonOlsen? ---
**Author:** ![JasonOlsen](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@JasonOlsen](https://discussions.scouting.org/u/JasonOlsen)\ **Post date:** [October 29, 2025, 9:23pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/5 "2025-10-29T21:23:53Z")
I didn’t see a “reset” option on my device through Chrome. The items I want to see are checked. Jason Olsen ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [October 29, 2025, 9:28pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/6 "2025-10-29T21:28:46Z")
You don’t see something like this from the roster page when you click the “SHOW: Filtered” at the top of the roster? ![image](https://global.discourse-cdn.com/scouting/original/3X/7/f/7fab82b2c80d2e19d45a7026ef90a6a60b03d422.png) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [October 29, 2025, 9:29pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/7 "2025-10-29T21:29:41Z")
You have to click RESET no matter what is set to get past the issue ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [October 29, 2025, 9:35pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/8 "2025-10-29T21:35:31Z")
@JasonOlsen - are you doing this on a mobile device ? ---
**Author:** ![JasonOlsen](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@JasonOlsen](https://discussions.scouting.org/u/JasonOlsen)\ **Post date:** [October 29, 2025, 9:43pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/9 "2025-10-29T21:43:02Z")
I primarily work from my phone most days. Here is what I see. Jason Olsen > **(attachments)** > > ![1000001438.png](https://global.discourse-cdn.com/scouting/original/3X/e/b/ebff25c301ba378acf514bcd1971fdde4526a8e3.png) > ![1000001437.png](https://global.discourse-cdn.com/scouting/original/3X/f/d/fd091f5a984f0c64b1762499416eba30356a36ef.png) ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [October 29, 2025, 9:52pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/10 "2025-10-29T21:52:05Z")
@JasonOlsen- perhaps uncheck everything then update and go back and check the items you want listed ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [October 29, 2025, 10:11pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/11 "2025-10-29T22:11:44Z")
@JasonOlsen, OK. You have to select at least one of the renewal status options. ![image](https://global.discourse-cdn.com/scouting/original/3X/3/e/3e1c2f7c1cbaa7a642bd3e25f473e075de05574e.png) Currently, you’re displaying all registrants who _ **don’t meet any** _ of the renewal statuses. At least, clicking everything in the yellow circle got it showing correctly on my phone under Chrome. ---
**Author:** ![JasonOlsen](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@JasonOlsen](https://discussions.scouting.org/u/JasonOlsen)\ **Post date:** [October 29, 2025, 10:18pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/12 "2025-10-29T22:18:54Z")
That did it Jason Olsen ---
**Author:** ![JasonOlsen](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@JasonOlsen](https://discussions.scouting.org/u/JasonOlsen)\ **Post date:** [October 29, 2025, 10:38pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/13 "2025-10-29T22:38:37Z")
That’s what I figured out, why that changed is beyond me. Jason Olsen ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [October 29, 2025, 10:42pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/14 "2025-10-29T22:42:23Z")
@JasonOlsen > [@October 27, 2025 Scoutbook Plus Updates](https://discussions.scouting.org/t/october-27-2025-scoutbook-plus-updates/508002): > > Bug Fixes Advancement Entry An issue that caused the carets to be inconsistent in the lists of advancement requirements has been fixed. A down caret v indicates the section can be expanded. An up caret ^ indicates the section can be collapsed. Calendar An issue that caused POST Status Code: 400 Bad Request errors when duplicating some calendar events has been fixed. Completion Dates An issue that caused the error Youth has not earned the previous rank and is ineligible for marking this… ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [November 5, 2025, 10:42pm UTC](https://discussions.scouting.org/t/scoutbook-roster-vanished/508031/15 "2025-11-05T22:42:35Z")
Closed on November 5, 2025, 10:42pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.