# Scoutbook.scouting.org login hangs **URL:** \ **Category:** My Scouting Tools\ **Tags:** scoutbook\ **Created:** [May 6, 2021, 1:18pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074 "2021-05-06T13:18:56Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![RobertGass](https://avatars.discourse-cdn.com/v4/letter/r/a9a28c/32.png) [@RobertGass](https://discussions.scouting.org/u/RobertGass)\ **Post date:** [May 6, 2021, 1:18pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/1 "2021-05-06T13:18:56Z")
I can log into [my.scouting.org](http://my.scouting.org) fine, but when I try to use the same login for [scoutbook.scouting.org](http://scoutbook.scouting.org) it seems to hang, and never complete login. The little blue wheel just keeps spinning. If I try a bad login it tells me immediately that it’s an invalid login, but when I use my [scouting.org](http://scouting.org) login it hangs and never completes. ![scoutbooklogin](https://global.discourse-cdn.com/scouting/original/2X/2/2b8f9a072ac6fa3cb8a282e2385b58b01a4841dd.png) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 6, 2021, 1:26pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/2 "2021-05-06T13:26:43Z")
often hitting refresh when wheel is going gets me past this ---
**Author:** ![RobertGass](https://avatars.discourse-cdn.com/v4/letter/r/a9a28c/32.png) [@RobertGass](https://discussions.scouting.org/u/RobertGass)\ **Post date:** [May 6, 2021, 1:29pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/3 "2021-05-06T13:29:11Z")
Unfortunately, if I hit the refresh button it just goes back to the login screen. ![loginrefresh](https://global.discourse-cdn.com/scouting/original/2X/a/a33fb3d7eddfb95307b65f9066f875d21b9c2e83.jpeg) ---
**Author:** ![RobertGass](https://avatars.discourse-cdn.com/v4/letter/r/a9a28c/32.png) [@RobertGass](https://discussions.scouting.org/u/RobertGass)\ **Post date:** [May 6, 2021, 1:31pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/4 "2021-05-06T13:31:00Z")
I’ve tried both firefox and chrome, and clearing history/cookies, but none of it has worked so far. ---
**Author:** ![RobertGass](https://avatars.discourse-cdn.com/v4/letter/r/a9a28c/32.png) [@RobertGass](https://discussions.scouting.org/u/RobertGass)\ **Post date:** [May 6, 2021, 1:32pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/5 "2021-05-06T13:32:55Z")
When I try my old [scoutbook.com](http://scoutbook.com) login it says please login with [my.scouting.org](http://my.scouting.org) login (the one that hangs). ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [May 6, 2021, 1:40pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/6 "2021-05-06T13:40:04Z")
Robert, Try an incognito window to see if that helps. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 6, 2021, 1:45pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/7 "2021-05-06T13:45:56Z")
I will send you a direct message \> look at top right Avatar to find it \> it will be a green dot with a number 1 \> it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC) ---
**Author:** ![RobertGass](https://avatars.discourse-cdn.com/v4/letter/r/a9a28c/32.png) [@RobertGass](https://discussions.scouting.org/u/RobertGass)\ **Post date:** [May 6, 2021, 1:46pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/8 "2021-05-06T13:46:38Z")
Unfortunately, that doesn’t seem to help either. Still spinning after 5 minutes. Refresh just goes back to the login screen. ![incoglogin](https://global.discourse-cdn.com/scouting/original/2X/e/e2df2c4741be983b88259ded8ef8c8b93658250f.png) ---
**Author:** ![CarolMoore](https://avatars.discourse-cdn.com/v4/letter/c/e480ec/32.png) [@CarolMoore](https://discussions.scouting.org/u/CarolMoore)\ **Post date:** [June 4, 2021, 4:42pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/9 "2021-06-04T16:42:51Z")
I am having exactly the same issue. Was it resolved for you? I have emailed support with no reply in over a week. I have also reset my [my.scouting.org](http://my.scouting.org) password as the help suggests and that did not change anything. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [June 4, 2021, 10:35pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/10 "2021-06-04T22:35:03Z")
@CarolMoore were you able to successfully log into [my.scouting.org](http://my.scouting.org)? But then couldn’t log into [scoutbook.scouting.org](http://scoutbook.scouting.org) with the same credentials? ---
**Author:** ![JamesSnyder](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@JamesSnyder](https://discussions.scouting.org/u/JamesSnyder)\ **Post date:** [June 17, 2021, 8:05pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/11 "2021-06-17T20:05:54Z")
I’m having the exact same issue. I have two scouts that I’m attempting to get set up in Scoutbook but can’t get them logged in. They are both set up in [Scouting.org](http://Scouting.org), but Scoutbook won’t log them in. I’ve tried all the same work arounds listed above and can’t seem to find a work around. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [June 17, 2021, 8:07pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/12 "2021-06-17T20:07:17Z")
James, Post their BSA Member IDs (no names) and we will investigate. ---
**Author:** ![JamesSnyder](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@JamesSnyder](https://discussions.scouting.org/u/JamesSnyder)\ **Post date:** [June 17, 2021, 8:18pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/13 "2021-06-17T20:18:36Z")
13817226 and 13821832 ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [June 17, 2021, 9:39pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/14 "2021-06-17T21:39:37Z")
@JamesSnyder It looks like both Scouts have a duplicate BSA member number with a different date of birth. Please contact your local council, and they can fix the dates of birth. ---
**Author:** ![JamesSnyder](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@JamesSnyder](https://discussions.scouting.org/u/JamesSnyder)\ **Post date:** [June 17, 2021, 10:39pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/15 "2021-06-17T22:39:46Z")
Thanks, must have been an entry error somewhere along the way. ---
**Author:** ![MelisaLeblanc](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@MelisaLeblanc](https://discussions.scouting.org/u/MelisaLeblanc)\ **Post date:** [May 7, 2024, 1:06pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/16 "2024-05-07T13:06:48Z")
I have a parent with this exact same issue. She can login with her apple ID to my.scouting just fine, but scoutbook just gets the blue wheel of death. She has tried on her phone and on her computer as well with no luck. BSA 14463387 ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 7, 2024, 1:15pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/17 "2024-05-07T13:15:28Z")
@MelisaLeblanc I do not see Apple login turned on - the user has a user name of (firstname)(lastname) ---
**Author:** ![MelisaLeblanc](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@MelisaLeblanc](https://discussions.scouting.org/u/MelisaLeblanc)\ **Post date:** [May 7, 2024, 1:56pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/18 "2024-05-07T13:56:39Z")
So, just first.last and no @icloud afterwards, correct? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 7, 2024, 2:00pm UTC](https://discussions.scouting.org/t/scoutbook-scouting-org-login-hangs/237074/19 "2024-05-07T14:00:07Z")
firstlast no period @MelisaLeblanc