We have scouts that show up as not having a parent and no email in messaging, but they do have parents in the roster who do get email. I have been trying to work through council for months now to get them back on our emails and are not getting anywhere. Can I provide some data and have someone look into them here to see why messaging is saying different than the roster?
@EmilyRepperger - are you showing parents in the scout profile page in the relationship section at advancements.scouting.org ?
What is the Scout’s Scouting America Member ID (no names)?
One scout ID is: 13645290
(there are 4 more)
Yes the profiles show them with parents.
Note all these parents were registered leaders last year, but are not this year. That is the main thing they have in common.
Are you using Scoutbook Plus messaging? I see e-mail addresses for both the Scout and one parent in the database.
Yes using scoutbook + messaging. If you go to select them for recipents it shows that they have not email and parents have no connection info.
The line that says no guardian with email, is the issue. It won’t send to them.
Thank you. We will report this.
@EmilyRepperger Is messaging these parents working for you now?
Nope. I was informed by council the fix should have taken affect last night. I check today (and yes in a private window as well) and the scouts still are showing in messaging as not having a parent with email and can not be emailed.
@EmilyRepperger OK, thank you for checking. I have let the developers know.
Thank you for letting them know.
Emily
