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Scout's Cub Scout ID differs from Scout ID--not connected in ScoutBook

Hello! A Scout in my troop apparently has an account in ScoutBook from when he was a Cub Scout (his father can see that one), and now that he is a Scout in our troop he has an account under a different ID # (I can see this one). Is there a way to merge these two accounts?

Thank you!

@MichelleBlake

Post the BSA Member IDs (no names) and we will investigate.

Good morning! The Pack ID is 10483047, and the Troop ID is 13623042. Grateful for any help you can give, and thanks for all you do for Scouting!

@MichelleBlake there were 2 other accounts all are merged - you need to check DOB though - they were slightly different and might need to be fixed at council

Wow–you are speedy! We will double check the birthdate. Thanks again and have a wonderful day!

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