# Scouts not receiving emails **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [July 6, 2023, 9:47pm UTC](https://discussions.scouting.org/t/scouts-not-receiving-emails/369136 "2023-07-06T21:47:04Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Geoffreyolsen1](https://avatars.discourse-cdn.com/v4/letter/g/5fc32e/32.png) [@Geoffreyolsen1](https://discussions.scouting.org/u/Geoffreyolsen1)\ **Post date:** [July 6, 2023, 9:47pm UTC](https://discussions.scouting.org/t/scouts-not-receiving-emails/369136/1 "2023-07-06T21:47:04Z")
I have several Scouts that are not receiving emails. I can not for the life of me figure out why. They are in scoutbook and they do have an email address in there profile. any help would be appreciated. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [July 6, 2023, 9:50pm UTC](https://discussions.scouting.org/t/scouts-not-receiving-emails/369136/2 "2023-07-06T21:50:45Z")
Post BSA #s and we can look ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [July 7, 2023, 12:19am UTC](https://discussions.scouting.org/t/scouts-not-receiving-emails/369136/3 "2023-07-07T00:19:57Z")
Do they appear on the send messages screen in the youth members section? ---
**Author:** ![Geoffreyolsen1](https://avatars.discourse-cdn.com/v4/letter/g/5fc32e/32.png) [@Geoffreyolsen1](https://discussions.scouting.org/u/Geoffreyolsen1)\ **Post date:** [July 7, 2023, 12:45pm UTC](https://discussions.scouting.org/t/scouts-not-receiving-emails/369136/4 "2023-07-07T12:45:44Z")
Jacob, They do not. Any ideas? ---
**Author:** ![Geoffreyolsen1](https://avatars.discourse-cdn.com/v4/letter/g/5fc32e/32.png) [@Geoffreyolsen1](https://discussions.scouting.org/u/Geoffreyolsen1)\ **Post date:** [July 7, 2023, 12:46pm UTC](https://discussions.scouting.org/t/scouts-not-receiving-emails/369136/5 "2023-07-07T12:46:44Z")
Donovan, Please clarify, I’m new to this forum. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [July 7, 2023, 12:50pm UTC](https://discussions.scouting.org/t/scouts-not-receiving-emails/369136/6 "2023-07-07T12:50:59Z")
If they do not show under messages they do not have emails and have not been invited by their parents > **[Can a Scout Login to Scoutbook? - Scoutbook Knowledge Base](https://help.scoutbook.scouting.org/knowledge-base/can-a-scout-login-to-scoutbook/)** > > Scouts can login if their parents invite them. A parent needs to be associated with their Scout by the Scoutbook unit admin, then the parent logs in and clicks on their Scout, goes to Edit Profile and at the bottom of the page is a place there the... ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [July 7, 2023, 1:04pm UTC](https://discussions.scouting.org/t/scouts-not-receiving-emails/369136/7 "2023-07-07T13:04:08Z")
Another possibility is that they got swept up by the attempt at automatically identifying bad emails, and had the “No Emails” flag set. That happened to a few of my scouts and parents, despite the email addresses being correct. ---
**Author:** ![Geoffreyolsen1](https://avatars.discourse-cdn.com/v4/letter/g/5fc32e/32.png) [@Geoffreyolsen1](https://discussions.scouting.org/u/Geoffreyolsen1)\ **Post date:** [July 7, 2023, 2:34pm UTC](https://discussions.scouting.org/t/scouts-not-receiving-emails/369136/8 "2023-07-07T14:34:55Z")
I picked out one scout. He does have an email address in his profile and his parents are part of his connections. Could it be that he still needs to accept the invite himself? Or is there something else at play? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [July 7, 2023, 2:35pm UTC](https://discussions.scouting.org/t/scouts-not-receiving-emails/369136/9 "2023-07-07T14:35:41Z")
They have to accept the invite cause that validates the email ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [July 7, 2023, 3:21pm UTC](https://discussions.scouting.org/t/scouts-not-receiving-emails/369136/10 "2023-07-07T15:21:19Z")
They need to log in to Scoutbook at least once, and then they will show up in send message. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [July 8, 2023, 3:21pm UTC](https://discussions.scouting.org/t/scouts-not-receiving-emails/369136/11 "2023-07-08T15:21:36Z")
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.