I am assisting a unit in transferring a Scout from a Cub Scout pack to a Scout Troop using Scoutbook. I found their record in my.scouting.org was incomplete when looking at the pack’s roster. All address information was missing. The parent provided me with the necessary information and I was able to edit and save the missing information in the Scout’s profile.
I then opened the unit roster and still found that the Scout’s information was missing.
We waited the requisite 48 hours for databases to synchronize. It has now been 7 days and the input information is still not reflected in the system so we cannot transfer him via Scoutbook (it cannot locate him).
I also see that a number of Scouts in the pack appear to be missing address information even though when exposing their record in “Edit Profile”, the information is there.
Our council registrar reports that she can see all the requisite the information in ScoutNet, yet we cannot transfer the Scout via Scoutbook.
Yours in Scouting,
Assistant Council Commissioner
Greater Wyoming-Longs Peak Council #62, BSA