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Scouts with same name, unable to pull up in 2nd in scoutbook

We have 2 scouts with the same first and last names (not related). One is in K, other is in 1st. They have different middle names and birthdays. They can be found on our roster in my.scouting but the one in K is not crossing over to scoutbook. We have contacted local service center, but they said its above them. Have not heard back from National, its been a few weeks. Hoping someone here can help.

Thank you,
Rachel Alford
COR pack 3028

Will send you a private message to get data - look at top right avatar to find it

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