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Sea Scout youth rank reported in Scoutbook but now gone

Hello! I have a youth member (in the 18-20 range) that is now showing “no rank” when he has completed steps toward rank and has been awarded Apprentice (almost completed Ordinary). Is this a Scoutbook glitch?

Did they recently turn 18? There is a new position Unit Participant that is causing issues - send email to Scoutbook.support@scouting.org with all the details

Is this in the app or scoutbook.com? Did someone recently use the app?

I am unsure if anyone used the app. I checked everything in Scoutbook.com.

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