Signed family member up for venturing crew, lost other family members and troop associations

Long time scout, Eagle Scout, and now long time adult leader.

Have 2 family members in 2 troops, and 1 in a venturing crew.

Upon recently registering family member for venturing crew, I now log into Scout Book and only see the 1 family member for venturing crew. I no longer see my other two family members, their separate troops, or my leadership roles within each.

Additionally, when logging into scoutbook now, I see a warning across the top that reads: “another user is using the same e-mail address. if this is unexpected, contact your local council or post to the using scoutbook forum”.

It appears during recent addition of family member registration into a venturing crew, scoutbook somehow corrupted or duplicated my existing profile, and I’ve lost access to my other family mmebers.

I assume it was a different council @ChristopherBeeson ? I will take a look

@ChristopherBeeson that is fixed - log out and back in

wow- this was a fast reply!

you are correct, the recent registration was through a different council.

I can now see all 3 groups (2 troops and 1 venturing). We can close this thread, thank you so much!!!

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