1) Hardware: Desktop
2) Operating system - Windows 11
3) Browser- Chrome
4) Browser cache has been cleared - Yes
5) Member ID & Council of person affected - 13887074 Central Florida
First time looking for help here, so apologies if I am not putting this in the correct place. The Leaders and Adults export is a different csv file than the old scoutbook and it does not upload into the website we use SOAR. The new file is just leaders and no contacts. The Scouts export and advancements work the same. Is there something that needs to be adjusted on scoutbook plus or on SOAR? I cant seem to even run a list of parents with their contacts. Thank you for you any help you can provide.
SOAR I would think would provide instructions on what they want if they are relying on SB info.
As far as the data - using Roster Builder under reports would be the way to go.
Keep in mind that permissions also changed between classic SB and SB+, so not everyone who could run reports previously can readily run reports now. I don’t know that to be the issue in this case, just wanted to raise it in case it was played a role once you started pulling together the report using Roster Builder as Donovan described.
The format of the Export/Backup file changed in SB+. I suspect SOAR needs to update their code to use the new file format.
I have the same issue and have reached out to SOAR several times over the past few months. Does anyone know the headers/ format of the file that is needed for the adult file upload?
@StephanieMolina - that would be a question for SOAR support.
Agreed but SOAR isn’t responding so I figured I could ask y’all here. Thanks for the feedback.
@StephanieMolina - the forums would not provide support for 3rd party issues.
If a paid product is not responding to customer support - I think you need to re-evaluate.
