Son's email is defaulting to mom's email

Scoutbook Using Scoutbook
1

Mother BSA Number 12098500 - P…p K…s
Scout BSA Number 12964952 - G…a K…s

Hi,
Scout tried to change his email to the correct one p.k.......s@gmail.com but it is defaulting to mom’s email g...k.......s@gmail.com.

TAC tried to help and said it was corrected BUT we have done tests by inititating a message in Scoutbook to scout himself, mom, dad, and brother. Result is that scout:
a) does not receive an email.
b) a recipient of email (brother, dad and mom) when replying to scout, email replies to mom.

This is likely the reason why in mom’s scoutbook there is an error message appearing “Warning, another user is using the same email address. If this is unexpected, contact your local council or post to the Using Scoutbook Forum.”

Thank you for your help,

2

@GigiKarschies that is fixed - not sure why TAC could not solve it

3

I received a message on Feb 15th that it was fixed. My son kept sending messages out but no responses came back. We tested today as described above and sure enough, the email that his brother received, when replying, brother replies to my email.

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